Stephanie D'Mello
Okemos,MI
Summary
Results-driven Business Analyst with extensive experience in financial and operational analysis, business intelligence, and project management. Specializes in structuring complex business challenges, aligning data with operational needs, and formulating actionable strategies. Expertise in developing scalable processes and collaborating with leaders to enhance organizational performance and decision-making.
Overview
11
11
years of professional experience
Work History
Business Analyst
BLOCK IMAGING
Lansing, MI
12.2024 - Current
- Partner with executive and functional leaders to analyze complex business challenges, translate operational and financial data into actionable insights, and support strategic decision-making.
- Translated complex and loosely defined business needs into structured problems, data requirements, and decision points, enabling leadership and functional teams to take informed action.
- Facilitated discovery and alignment across finance, operations, service, supply chain, and other functions to define business requirements, identify risks, and clarify dependencies, driving initiatives from ambiguity to execution.
- Develop financial and operational analyses, scenarios, dashboards, and recommendations that connect business performance with underlying operational drivers.
- Design end-to-end business processes and operating frameworks that clarify ownership, improve cross-functional handoffs, identify gaps, and strengthen accountability.
- Led cross-functional initiatives in service operations, purchasing controls, inventory and parts quality, demand planning, and operational performance, enhancing collaboration and alignment across teams.
Billing Coordinator
BLOCK IMAGING
Lansing, MI
08.2024 - 12.2024
- Established foundational process for identifying, capturing, tracking, and executing billable activity for service contract customers, resulting in standardized workflow that supports ongoing operations.
- Developed tracking and process mechanisms that enhanced visibility into billable service activity and clarified steps for transitioning activity from identification to billing execution.
- Collaborated with Finance, Service, and operational teams to translate billing requirements into repeatable processes, ensuring accurate execution during systems and process changes.
- Played a key role in the final stages of an Electronic Data Interchange (EDI) transition, supporting successful implementation, process adoption, issue resolution, and transition into ongoing operations.
Workforce Analyst
AMWINS GROUP
11.2023 - 08.2024
- Led Power BI reporting initiatives and developed dashboards to improve visibility into workforce performance and key operational metrics.
- Developed workforce planning models to accurately forecast staffing requirements, enhancing operational resource decisions.
- Analyzed workforce trends and operational performance to identify opportunities for improved resource allocation and efficiency.
- Partnered with cross-functional teams to translate workforce data into actionable recommendations for staffing and operational decisions.
- Managed relationships with external staffing partners to ensure alignment of resource plans with organizational objectives.
- Documented workforce processes and developed training resources to improve consistency and organizational continuity.
Associate
RED VENTURES
03.2023 - 11.2023
- Developed Tableau reporting and SQL-based analyses to improve visibility into business performance.
- Created automated reporting solutions to streamline workflows and enhance access to actionable information.
- Analyzed operational data and business performance to identify improvement opportunities and support data-informed decision-making.
- Collaborated with cross-functional teams to implement business strategies and operational initiatives.
- Presented findings and recommendations to stakeholders with diverse technical and business backgrounds.
Associate Project Manager
RED VENTURES
02.2022 - 03.2023
- Analyzed recruiting processes and implemented changes that enhanced efficiency and reduced cost per hire significantly.
- Conducted research, analyzed business data, and interviewed stakeholders to identify process gaps and formulate actionable recommendations.
- Implemented new policies, procedures, and business processes based on project findings and business needs.
- Facilitated cross-functional discussions to improve visibility, strengthen communication, and align stakeholders around operational objectives.
- Prepared recurring leadership reports detailing performance metrics, key findings, and project progress for stakeholder review.
- Led cross-functional projects supporting high-volume recruiting and sales operations, coordinating across recruiting, onboarding, sales, technology, and external partners.
Workforce Coordinator
RED VENTURES
06.2020 - 02.2022
- Forecasted staffing requirements using historical and current contact-volume trends, developing forecasting tools with less than a 10% margin of error.
- Analyzed workforce trends, providing actionable recommendations to optimize staffing decisions and enhance operational performance.
- Coordinated staffing and scheduling strategies to enhance operations across multiple external partners.
- Partnered with external vendors and internal operations leaders to align short- and long-term staffing requirements.
- Built automated reporting solutions to track attendance, productivity, staffing, and operational performance.
- Developed and delivered training on workforce reporting and analytical tools, enabling teams to utilize data effectively.
Sales Professional
RED VENTURES
08.2019 - 06.2020
- Developed customer relationships through personalized communication and engagement strategies.
- Conducted product presentations to effectively showcase features and benefits to clients.
- Facilitated customer interactions in high-volume sales environment, ensuring adherence to service and compliance standards.
- Collaborated with marketing teams to align sales strategies with promotional campaigns.
- Identified continuous improvement opportunities and created feedback mechanism to enhance visibility into customer and operational issues.
Shift Supervisor
STARBUCKS
Miami, FL
07.2015 - 11.2019
- Led day-to-day store operations and teams in a fast-paced customer service environment while maintaining operational and service standards.
- Trained and coached new employees while executing staffing, operational priorities, cash management, and company programs to enhance team readiness.
- Developed leadership skills through coordinating team efforts, resolving issues, and supporting employees and customers effectively.
Education
Bachelor's Degree - Organizational Leadership
Arizona State University
Tempe, AZ12-2019
Associate Degree - Mathematics
Miami Dade College
Miami, FL12-2016
Skills
- Strategic Problem Solving
- Business Analysis
- Financial & Operational Analysis
- Strategy & Operations
- Process Design & Improvement
- Cross-Functional Leadership
- Change Management
- Executive & Stakeholder Communication
- Business Requirements & Discovery
- Project Management
- Data-Driven Decision Making
- Business Intelligence
- Power BI
- Tableau
- SQL / MySQL
- Advanced Excel
- PowerPoint
Timeline
Business Analyst
BLOCK IMAGING
12.2024 - Current
Billing Coordinator
BLOCK IMAGING
08.2024 - 12.2024
Workforce Analyst
AMWINS GROUP
11.2023 - 08.2024
Associate
RED VENTURES
03.2023 - 11.2023
Associate Project Manager
RED VENTURES
02.2022 - 03.2023
Workforce Coordinator
RED VENTURES
06.2020 - 02.2022
Sales Professional
RED VENTURES
08.2019 - 06.2020
Shift Supervisor
STARBUCKS
07.2015 - 11.2019
Bachelor's Degree - Organizational Leadership
Arizona State University
Associate Degree - Mathematics
Miami Dade College