Stephanie Dodson
Lake Stevens,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Team Lead Painter
HD Painters
04.2022 - Current
- Primed, painted, varnished and lacquered walls and surfaces.
- Executed work orders for painting team as part of larger project schedule.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Interacted with clients to report progress and verify timetable for completed work.
- Trained new staff on initial setup routines and continual work monitoring procedures.
Stay AT Home Mom
SAHM
07.2019 - Current
- Managed household of family responsibilities, including childcare and housekeeping
- Organized and planned family events and activities.
- Developed strong organizational and time management skills.
- Managed household finances, including bill payments and budget tracking, increasing savings over 5 years while maintaining quality of life.
- Coordinated weekly playgroups, fostering social and emotional development in children 0-5 with positive interactions.
logistics coordinator
Fast Water Heater LLC
10.2018 - 07.2019
- Conducted research on logistics operations, including literature reviews, interview and site visits
- Relayed information between drivers and recipients, including ETA and potential delays
- Set schedules, implanted new policies and worked with managers to optimize operational procedures and establish clear objectives
- Answered customer requests with information about product availability, shipping information and status updates
- Maintained current knowledge of all personnel in field and all completed jobs or delays
- Oversaw investigations and resolution of customer and vendor issues
- Reported delays, accidents or other traffic and transportation situations
- Supervised driver dispatching, route planning and vehicle tracking for over 100 Technicians.
Call Center Representative
Costco Wholesale Corp
09.2017 - 04.2018
- Research and corrected online order issues using a CRM system
- Maintain accurate records of order volumes, cancellations, charge backs and fraud
- Worked with vendors to make sure product was delivered in a timely manner
- Worked closely with the Quality Assurance and Management team to trend training/performance gaps and develop methods to close the gap.
Customer Service Representative
AT&T
04.2006 - 09.2017
- Answer and resolved customer inquiries concerning services, products, billing and technical issues with a one call resolution
- Work with offline teams to problem solve and forecast any issues that may come up with any new system launches
- Led team meetings, assisted manager with teams of 15 reps.
Education
High School Diploma -
Kamiak High School
Mukilteo, WA01.2003
Skills
- Quick learner
- Detail-oriented
- Active listening skills
- Customer and client relations
- Database management
- Business processes and procedures
- Exceptional time management skills
- Accurate record keeping
- Strategic planning
- Community involvement
Timeline
Team Lead Painter
HD Painters
04.2022 - Current
Stay AT Home Mom
SAHM
07.2019 - Current
logistics coordinator
Fast Water Heater LLC
10.2018 - 07.2019
Call Center Representative
Costco Wholesale Corp
09.2017 - 04.2018
Customer Service Representative
AT&T
04.2006 - 09.2017
High School Diploma -
Kamiak High School
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