Stephanie Dombrigues
Lanai
Summary
Detail-oriented Administrative Professional with expertise in Healthcare Operations and Patient Support. Proficient in managing high-volume front office tasks, verifying insurance, and maintaining accurate documentation within EMR systems. Recognized for strong communication, problem-solving abilities, and fostering a welcoming environment for patients and healthcare teams.
Overview
13
13
years of professional experience
Work History
Front Desk & Dental Manager
Lanai Community Health Center
11.2022 - Current
- Enhanced front office operations by managing patient check-ins and administrative workflows.
- Ensured accurate EMR entries through thorough insurance verification and patient information collection.
- Guided patients in completing forms and scheduling appointments efficiently.
- Maintained precise financial records by collecting payments and tracking transactions.
- Coordinated provider communications to streamline patient care and information sharing.
- Resolved patient concerns promptly, fostering a professional and supportive environment.
- Managed 100+ calls a day.
Operations Manager
Paving Stone of San Diego
04.2020 - 09.2022
- Oversaw scheduling, documentation, and daily office functions
- Processed payments, invoices, and financial documentation with accuracy
- Provided clear communication to customers and supported issue resolution
- Improved workflows through organization and process refinement
- Trained team members in administrative procedures and best practices
- Managed payroll.
- Managed 75+ calls a day.
Supervisor/Server
Four Seasons Nobu, Lanai
12.2012 - 02.2020
- Enhanced customer satisfaction through exceptional service in a luxury setting.
- Ensured payment accuracy while managing high-volume POS transactions efficiently.
- Addressed customer concerns calmly, fostering trust and professionalism.
- Optimized daily operations by coordinating effective team workflow and support.
- Trained new staff on service standards, enhancing team performance and consistency.
Lead Server / Captain
Nobu Dubai, UAE
04.2014 - 12.2016
- Oversaw team operations and maintained documentation for shifts
- Ensured accuracy in billing and POS entries
- Handled high-profile guest requests with discretion
- Supported communication and workflow across service teams
Education
Certified Professional Coder (CPC) Program - ICD-10-CM, CPT, HCPCS Level II, anatomy, medical terminology, insurance guidelines, and claims processing
AAPC
02.2026
Skills
- Team Leadership
- Multitasking
- Problem Solving
- Attention to Detail
- Customer Service
- Communication
- Microsoft, EMR and POS Systems
- Office administration
- Employee training
- HIPAA compliance
- Medical records management
- Patient scheduling
Timeline
Front Desk & Dental Manager
Lanai Community Health Center
11.2022 - Current
Operations Manager
Paving Stone of San Diego
04.2020 - 09.2022
Lead Server / Captain
Nobu Dubai, UAE
04.2014 - 12.2016
Supervisor/Server
Four Seasons Nobu, Lanai
12.2012 - 02.2020
Certified Professional Coder (CPC) Program - ICD-10-CM, CPT, HCPCS Level II, anatomy, medical terminology, insurance guidelines, and claims processing
AAPC