Stephanie Dominguez
Las Vegas,NV
Summary
Personable, energetic, and outgoing individual who thrives on challenging projects, seeing them through from start to completion. With excellent communication skills and a knack for building relationships, I excel at problem-solving and organization. My flexible and detail-oriented approach ensures success in any task I undertake.
Overview
9
9
years of professional experience
Work History
Executive Meeting and Events Manager
Mandalay Bay - W Las Vegas - Luxor Pod
Las Vegas, NV
10.2022 - Current
- Plan and manage all aspects of events, including conferences, conventions, corporate meetings, and social gatherings, for groups ranging from 10 to 700+ attendees.
- Coordinate event logistics, such as room setups, audio-visual requirements, catering services, and vendor management, to ensure smooth execution of events.
- Handle all necessary paperwork, including Catering Event Contracts, BEOs, resumes, and client correspondence for upcoming group bookings.
- Conduct client site tours and menu tastings to promote the hotel and finalize bookings, or facilitate meetings with groups already booked.
Owner Operations Supervisor
The Signature at MGM Grand
Las Vegas, NV
03.2020 - 10.2022
- Collaborate with property owners to identify optimal solutions for addressing service and billing concerns.
- Support management in various departmental tasks and projects.
- Supervise ongoing training for new team members and keep existing staff updated on departmental policies and procedures.
- Communicate and follow up with housekeeping, engineering, and hotel management regarding owner and guest concerns.
Owner Operations Representative
The Signature @MGM Grand
Las Vegas, NV
02.2017 - 03.2020
- Manage contracts related to enrollment in our rental program.
- Collaborate with property owners and representatives from external management companies to meet their requirements.
- Seize opportunities to elevate owner satisfaction and encourage repeat business within our rental program.
- Acknowledged for nurturing positive relationships with property owners, residents, and guests.
Sales Agent
MGM Resorts International Call Center
Las Vegas, NV
02.2016 - 02.2017
- Facilitate guest reservations for accommodations, dining, and entertainment across all MGM Resort International properties.
- Deliver courteous and proficient assistance to guests for their sales and service requirements.
- Resolve challenging situations promptly by employing active listening and clear communication.
- Respond to departmental phone calls within two rings, employing proper salutations and telephone etiquette.
Education
High School Diploma -
Pioneer High School
Whittier, CaliforniaSkills
- Communication
- Collaboration
- Leadership
- Upselling Techniques
- Event Planning
- Networking
- Resilience
Timeline
Executive Meeting and Events Manager
Mandalay Bay - W Las Vegas - Luxor Pod
10.2022 - Current
Owner Operations Supervisor
The Signature at MGM Grand
03.2020 - 10.2022
Owner Operations Representative
The Signature @MGM Grand
02.2017 - 03.2020
Sales Agent
MGM Resorts International Call Center
02.2016 - 02.2017
High School Diploma -
Pioneer High School
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