Stephanie Dominguez
Albuquerque
Summary
Detail-oriented administrative professional with a proven track record in managing mail and package logistics, gathering crucial information, and ensuring accountability in all tasks. Exceptional customer service skills complement active participation in telecom conferences and meetings, contributing to seamless communication and collaboration. Proficient in maintaining accurate records and executing various office tasks efficiently, leveraging strong organizational skills and meticulous attention to detail. Well-versed in office software and document management systems, providing essential support that enhances overall team operations.
Overview
12
12
years of professional experience
Work History
Clerk
USPS
04.2016 - 05.2025
- Assisted customers with inquiries, providing accurate information about services and rates to enhance satisfaction.
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to postal regulations.
- Managed inventory of postal supplies, maintaining optimal stock levels for uninterrupted service.
- Trained new staff on operational procedures, promoting best practices for efficiency and accuracy.
- Oversaw daily operations, coordinating team tasks to meet performance standards consistently.
- Resolved complex customer issues by utilizing problem-solving skills, fostering positive relationships with the community.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders to replenish.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed complex customer issues, providing tailored solutions to enhance user experience.
Test Assurance Specialist
UTC
06.2013 - 08.2016
- Led cross-functional teams to drive process improvements and enhance operational efficiency.
- Developed and implemented strategies for optimizing project timelines and resource allocation.
- Analyzed data trends to inform decision-making and improve service delivery outcomes.
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Restructured customer service process, ensuring quicker response times.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collaborated with cross-functional teams to streamline processes and reduce response times.
Education
High School Diploma -
Moriarty High School
Moriarty, NM05-2006
Bachelor in Criminal Justice - Criminal Justice
CTU
Colorado Springs, CO12-2027
Skills
- Marketing products
- Managing projects
- Planning budgets
- Communicating effectively
- Solving problems
- Maintaining records and files
- Telephone etiquette
- Customer satisfaction
- Cash management
- Cash handling
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
Timeline
Clerk
USPS
04.2016 - 05.2025
Test Assurance Specialist
UTC
06.2013 - 08.2016
High School Diploma -
Moriarty High School
Bachelor in Criminal Justice - Criminal Justice
CTU