Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Dorio

Clackamas,OR

Summary

I am a very detail oriented person known for having great organizational skills. I am gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. I am also seeking opportunities to expand my skills while facilitating company growth

Overview

6
6
years of professional experience

Work History

Associate

Amazon
North Haven, CT
10.2021 - 09.2022
  • Investigated and resolved issues to drive better service for customers and employees.
  • Analyzed print quality in black and white and color using Videk and Oris systems.
  • Worked directly with Xerox employees troubleshooting issues with printer quality.
  • Trained employees in all roles of book making.
  • Member of Safety and Sustainability teams, spearheaded program for recycled paper to go to local schools.
  • Gathered data to incorporate into reports and presentations.

Learning Ambassador

Amazon
Wallingford, CT
10.2018 - 10.2021
  • Trained new hires in all roles required by employees.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Lead trainer for managers and operations to understand the roles of associates on the site floor.
  • Conducted immediate and longer-term follow-ups to ascertain effectiveness of problem-solving activities.
  • Employed knowledge from diverse backgrounds and experience to drive inclusive resolutions.

Caregiver

Companions and Homemakers
Hamden, CT
06.2016 - 03.2019
  • Improved patient outlook and daily living through compassionate care.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Education

Bachelor of Science - Psychology

Kutztown University of Pennsylvania
Kutztown, PA

Skills

  • Customer Service
  • New Hire Training
  • Courteous and Professional
  • Oral Communication
  • Issue Resolution
  • Customer Engagement

Timeline

Associate

Amazon
10.2021 - 09.2022

Learning Ambassador

Amazon
10.2018 - 10.2021

Caregiver

Companions and Homemakers
06.2016 - 03.2019

Bachelor of Science - Psychology

Kutztown University of Pennsylvania

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Stephanie Dorio