Stephanie Dormeier
Moyock,NC
Summary
Dynamic C2 Systems Trainer at Sawdey Solution Services with expertise in curriculum development and technical training. Recognized for enhancing user proficiency through tailored e-learning solutions and exceptional customer service. Proven ability to analyze training needs and implement effective programs, ensuring seamless transitions during software upgrades and fostering a culture of continuous improvement.
Overview
22
22
years of professional experience
Work History
C2 Systems Trainer
Sawdey Solution Services
Scott AFB, IL
12.2021 - 05.2023
- Supported customers through transitions, including software upgrades, providing expert guidance and troubleshooting.
- Collaborated with subject matter experts to update training curricula with the latest technologies and processes.
- Used role-playing, lectures, and simulations to present information in avariety of instructional techniques and formats.
- Facilitated knowledge sharing among system users by developing online resources and providing regular updates on changes in the system environment.
- Created instructional materials such as manuals, presentations and handouts.
- Developed strategies to ensure that end-users are able to effectively use the system's features.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Collaborated with other departments to maintain current knowledge of training needs.
- Collaborated with the IT department on new system rollouts, ensuring a smooth transition to new processes or technologies.
- Analyzed feedback from trainees to identify areas for improvement in future courses.
- Participated in meetings with stakeholders to discuss project requirements.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Gathered and organized training materials to support program objectives.
- Conducted in-depth analysis of user needs to determine appropriate course content.
- Monitored training costs and prepared budget reports to justify expenditures.
- Scheduled classes are based on the availability of classrooms, equipment, or instructors.
- Ensured that all security protocols were followed when accessing sensitive data.
- Maintained accurate records of all training activities and results.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
Command Post Superintendent
United States Air Force
Forbes Field, KS
03.2001 - 02.2022
- Managed nuclear command and control operations, demonstrating a high level of responsibility and attention to detail.
- Conducted monthly nuclear C2 training sessions for 15 personnel, ensuring readiness and proficiency.
- Developed and implemented command and control procedures, managing over 80 aircrew members.
- Delegated work to staff, setting priorities and goals.
- Managed multiple projects simultaneously using effective resource planning techniques.
- Monitoring external networks for relevant information related to ongoing operations.
- Observed and monitored data, voice and alerting systems.
- Providing technical expertise on all aspects of command post operations including communication systems, computers, software applications.
- Maintaining a secure environment within the command post at all times.
- Developing procedures for ensuring effective command post operations during exercises or real-world events.
- Supported decision-making by interpreting graphic displays and information.
- Utilizing advanced technologies to collect intelligence data when necessary.
- Analyzing large amounts of information quickly to make decisions based on available resources.
- Ensuring that all staff members are properly trained in their respective duties.
- Performing administrative functions such as preparing reports, maintaining records, tracking supplies and equipment inventory levels.
- Leading teams in the planning, coordination, and execution of tactical missions.
- Performed troubleshooting to determine issues with communications systems and maintain readiness.
- Led modifications and installation upgrades of facilities and equipment.
- Providing feedback and guidance to subordinates regarding their performance during exercises or actual deployments.
- Created records, schedules, reports, and correspondence, and delivered to professionals.
- Used telecommunications systems, two-way radios and intercom system to communicate with teams.
- Responsible for providing operational guidance to subordinate personnel in the Command Post.
- Assessed situations and alerted staff to initiate emergency action.
- Collaborated with external agencies to coordinate traffic movement and resource deployment.
- Identifying problems or discrepancies in reports from subordinate personnel and recommending solutions.
- Gathered, controlled and destroyed communication materials.
- Assisting with the development of plans and orders for current operations.
- Reviewed emergency action messages, extracted relevant information from emergency orders and sent instructions to guide forces.
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
Master's - Information Systems Management - IT Organizational Management and Leadership
University of Arizona
03-2025
Bachelor - Business Information Systems
Ashford University
05-2018
Associate - Aviation Management
Community College of The Air Force
06-2015
Associate - Emergency Management
Community College of The Air Force
06-2015
Skills
- Systems training
- Customer service
- Technical documentation
- Team collaboration
- Emergency response
- Technology integration
- Excellent communication
- Learning management systems
- Employee assessment
- Problem-solving aptitude
- Training design
- Develop training programs
- Training material development
- Critical thinking
- Attention to detail
- Class scheduling
- Prepare materials
- Virtual training
- Data entry
- Analytical thinking
- Organizational skills
- Adult learning theories
- Curriculum development
- Adaptability
- Classroom experience
- Train-the-trainer
- Course materials development
Affiliations
- Golden Key International Honour Society
- SALUTE Veterans National Honor Society
- Student Veterans of America
Awards
- 2005 Achievement Medal
- 2006 Superior Performance Award
- 2007 Achievement Medal
- 2008 Superior Performance Award
- 2010 Commendation Medal
- 2015 Achievement Medal
- 2016 Superior Performance Award
- 2017 Kansas Achievement Ribbon
- 2018 SNCO of the year
- 2019 Meritorious Service Medal
Veteran Status
United States Air Force Veteran
Timeline
C2 Systems Trainer
Sawdey Solution Services
12.2021 - 05.2023
Command Post Superintendent
United States Air Force
03.2001 - 02.2022
Master's - Information Systems Management - IT Organizational Management and Leadership
University of Arizona
Bachelor - Business Information Systems
Ashford University
Associate - Aviation Management
Community College of The Air Force
Associate - Emergency Management
Community College of The Air Force
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