Summary
Overview
Work History
Skills
Timeline
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Stephanie Dorton

Amelia,PA

Summary

I am a detail-oriented person with great organizational skills. A proven track record to work alone and getting the job done with little to no supervision. Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

Surgery Scheduler- DR. ROBERT BOYD RAWLES

ORTHOVIRGINIA
04.2018 - Current
  • Rooming of patients/checking out patients
  • Schedule and post Surgeries
  • Make surgical post op packets
  • Assist Dr. Rawles/Emily with procedures
  • Remove and/apply Bandages/Cats/DME's
  • Schedule US, EMG AND Stat and Internal Imaging MRI, other testing when needed.
  • Wound care/stitch/staple removal
  • Make Orthoplast Ulnar Gutter and wrist splints
  • Faxes- received and scanned
  • New Patient Registrations for Hospital Consults
  • Edit office notes- Coding Query Fixes for Dr. Rawles
  • Schedule appointments with providers
  • Fill out Disability paperwork
  • Work side by side with hand Therapy for Walkovers
  • Prescription Refills
  • Setting up Phone/video Conferences with lawyers
  • Ordering of Xiaflex Medication when needed
  • Take Vital Signs
  • Assist other provider clinics when needed
  • Set up patient on Fluoroscopy Machine for injections
  • Draw up Injections for Patients
  • Coordinated with facilities to set up surgeries for 10-20 per day for Dr. Rawles.
  • Answered phone calls and messages for a Physician/Physician Assistant team in a Orthopedic medical facility, scheduling appointments, and handling patient inquiries.
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
  • Coordinated surgical team schedules for seamless procedure planning and execution.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
  • Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.

Hand Therapy Tech

ORTHOVIRGINIA
03.2006 - 04.2018
  • Remove bandages and sutures/staples-provide wound care
  • Work alongside Dr
  • Gordon Rawles for walkovers
  • Perform Ultrasound treatments on patients
  • Schedule appointments for patient with therapist/doctors
  • Monitor Therapy/CMS orders for Orthovirginia protocol
  • Order supplies for Johnston-Willis and Boulder locations
  • Help therapist with creating Thermoplastic splints
  • Clean equipment
  • Work with Therapist on programs with Patients
  • Apply heat and cold therapy
  • Setup Whirlpool for wound care treatment
  • Setup the Laser, Infrared and Electric Stim units
  • Patient programs on Work Simulator
  • Take patients grip/pinch strength measurements
  • Take patients volume measurements
  • Take blood pressure when needed
  • Coverage for other clinics when needed

Registration Coordinator

ORTHOVIRGINIA THERAPY SERVICES
03.2005 - 01.2006
  • Checked patients in, obtained copays
  • Obtained Insurance Authorizations
  • Pulled Charts for Auditing for next day
  • Schedule appointments for patients
  • Answer phones, return patient calls
  • Mail distribution and Faxes

Skills

  • Coordination with schedules with other teams in the practice
  • Coordination with Pre-Cert team with surgery Prior approvals and changes
  • Knowledge of Insurances to know how far out to schedule for the approval process
  • Scheduling of all Internal/ External/ Stat Imaging appointments for my Providers

Timeline

Surgery Scheduler- DR. ROBERT BOYD RAWLES

ORTHOVIRGINIA
04.2018 - Current

Hand Therapy Tech

ORTHOVIRGINIA
03.2006 - 04.2018

Registration Coordinator

ORTHOVIRGINIA THERAPY SERVICES
03.2005 - 01.2006

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Stephanie Dorton