Stephanie Double
Erie,PA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at TGI Fridays. Proven ability to enhance guest satisfaction through personalized service and effective cash handling. Recognized for maintaining cleanliness standards and fostering team collaboration in high-volume dining environments, ensuring a memorable experience for all patrons.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
17
17
years of professional experience
Work History
Server
Scott Enterprisescom
05.2017 - 09.2025
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Assisted with menu knowledge, providing recommendations to guests based on preferences.
- Managed cash register operations, ensuring accurate transactions and timely service.
- Collaborated with kitchen staff to ensure efficient food preparation and delivery processes.
- Adapted to changing priorities during peak hours, demonstrating flexibility under pressure.
- Developed strong communication skills through interaction with diverse clientele and coworkers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
TGIFridays
04.2014 - 05.2015
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Applebee's Grill + Bar
09.2008 - 03.2014
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
GED -
McDowell High School
Erie PA09-2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Performance improvement
Timeline
Server
Scott Enterprisescom
05.2017 - 09.2025
Server
TGIFridays
04.2014 - 05.2015
Server
Applebee's Grill + Bar
09.2008 - 03.2014
GED -
McDowell High School