Stephanie Douie
Harare,,Zimbabwe
Summary
Strategically-minded Chief Operating Officer known for unparalleled productivity and efficiency in task completion. Possess specialized skills in operational strategy, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless organizational operations and fostering collaborative work environments.
Overview
19
19
years of professional experience
Work History
Chief Operating Officer
Radical Cloud Solutions
Harare
07.2020 - 01.2025
- After deploying the clinical platform (see below), I was hired by the cloud software company that developed my design.
- I led the strategic and operational functions, as directed by the executive leadership, to drive business growth, operational excellence, and customer success.
- My focus was on scaling processes, aligning teams, and delivering project results to clients.
- I oversaw cross-functional departments, including deployment, sales, support, accounting, and HR, using a project management software system.
- I was also directly involved in many of the technical aspects of the project executions, and communicated directly with clients.
Clinical Platform Designer
Dr Douie & Partners
10.2019 - 07.2020
- Led the transition of a doctors' general practice from a paper-based system to a fully digital, cloud-based platform.
- Analyzed and documented existing workflows and requirements to ensure a smooth digital migration.
- Designed the structure and functionality of the new platform to align with clinical and administrative needs.
- Collaborated closely with a cloud software company to develop, customize, and deploy the solution.
- Facilitated data migration and ensured continuity of operations during the transition.
- Provided ongoing support and training to ensure staff adoption and effective use of the new system.
Hospitality & Operations Manager
Sandalwood Lodge
Harare
01.2019 - 03.2020
- My goal was to provide a seamless, productive, and comfortable environment for business travelers while maintaining high occupancy rates and positive guest reviews.
- I oversaw the daily operations, guest experience, and business performance of the property and was responsible for leading and managing all departments, including front desk, housekeeping, maintenance, marketing and food & beverage.
Property Manager
Justin Lloyd estate agents
Brighton
01.2015 - 08.2018
- My role was to handle all property maintenance and tenancy contractual enquiries in the agency’s portfolio.
- Additionally, I was responsible for accounts management – reconciling transfers from the agency’s bank account to make payments to landlords, tenants, and contractors.
- The job required telephone, email, and face-to-face communication, as well as attention to detail, a high level of organisation, logistical planning, and the ability to work under pressure.
Property Manager
Bridgeford and Co
Brighton
01.2014 - 09.2014
- While originally hired as an administrative assistant, my role very quickly changed to the management of over 200 apartment buildings due to the unexpected departure of two senior colleagues.
- As such, I had to learn how to analyse leaseholder accounts, ensure compliance with health and safety regulations, take charge of the logistics of major building repairs or refurbishments, and handle commercial property insurance claims.
Residential Youth Care Worker
St. John’s College
Brighton
11.2012 - 10.2013
- As a Residential Care Worker, I provided personalised support to residents with autism, helping them develop essential life skills, and work towards greater independence.
- Key responsibilities included assistance with tailored daily tasks, practical skills development, and promoting community integration.
- I collaborated with multi-faceted teams to ensure client safeguarding, and maintenance of high-quality care.
French Teacher
Divaris Makaharis Primary School
Harare
01.2011 - 09.2011
- This newly opened school lacked a coherent French syllabus. I was offered a temporary position to develop the syllabus.
- My role was to develop lesson plans, teach lessons, mark tests and examinations, write end-of-term reports, and discuss students’ progress with their parents.
- Additionally, I submitted reports to the headmistress, and participated in meetings and workshops aimed at improving the school standards.
Call Centre Agent
Customer Care Solutions
Cape Town
04.2007 - 11.2010
- While at university, I worked at this call centre on an inbound line for Jodrell Finance, a loan brokerage firm.
- I assisted UK-based customers in filling out loan applications, and then provided them with the details of which lenders would be able to assist them.
NGO Project Assistant
Rokpa Centre
Harare
03.2006 - 10.2006
- In this role, I was responsible for managing sensitive data and ensuring the accurate reporting of aid distribution to displaced families.
- The areas of my role included developing and piloting standardised questionnaires to collect essential information on recipients, and maintaining and updating a computerised database for monthly reporting.
- Additionally, I interacted directly with the recipients when distributing food and medical supplies.
Education
Workspace Professional Administrator -
Google Online Course
07-2023
ARMA Introduction to Residential Block Management -
Association of Residential Managers Online Course
01.2014
Manual Handling -
Hanover Care Agency Online Course
01.2013
Working with Vulnerable Adults -
Hanover Care Agency Online Course
01.2013
Bachelor of Social Work -
University of Cape Town
South Africa12-2010
3 Cambridge International A levels - English, French, History
Dominican Convent of Harare
11-2004
8 Cambridge International O levels -
Dominican Convent of Harare
11-2002
Skills
- Operations management
- Project management
- Logistics management
- Document management
- Business administration
- Cross-functional leadership
- Employee onboarding
- Client communication
- Database organisation
- Process improvement
- Policy development
- Report writing
- Meticulous attention to detail
- Computer proficiency
Timeline
Chief Operating Officer
Radical Cloud Solutions
07.2020 - 01.2025
Clinical Platform Designer
Dr Douie & Partners
10.2019 - 07.2020
Hospitality & Operations Manager
Sandalwood Lodge
01.2019 - 03.2020
Property Manager
Justin Lloyd estate agents
01.2015 - 08.2018
Property Manager
Bridgeford and Co
01.2014 - 09.2014
Residential Youth Care Worker
St. John’s College
11.2012 - 10.2013
French Teacher
Divaris Makaharis Primary School
01.2011 - 09.2011
Call Centre Agent
Customer Care Solutions
04.2007 - 11.2010
NGO Project Assistant
Rokpa Centre
03.2006 - 10.2006
Workspace Professional Administrator -
Google Online Course
ARMA Introduction to Residential Block Management -
Association of Residential Managers Online Course
Manual Handling -
Hanover Care Agency Online Course
Working with Vulnerable Adults -
Hanover Care Agency Online Course
Bachelor of Social Work -
University of Cape Town
3 Cambridge International A levels - English, French, History
Dominican Convent of Harare
8 Cambridge International O levels -
Dominican Convent of Harare
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