Stephanie Downey
Richmond,VA
Summary
Pursuing a Career position that will utilize my skills, provide room for advancement and an opportunity to grow and learn new things.
Overview
8
8
years of professional experience
Work History
Toll Collector Supervisor
Global Executive Staffing/VDOT
Richmond, VA
02.2022 - Current
- The purpose of this position is to ensure office is consistently holding a cash fund of $11000 at all times. Supervise Toll Collectors and Toll Operations for designated shift.
- Monitored toll lane activity and generated operational reports.
- Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Operated toll collection equipment and processed toll payments accurately.
Administrative & Office Specialist
22nd Century Technologies/VDH
Richmond, VA
11.2019 - 06.2021
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Responsible for entering customer application request using VVEST system. Maintain records and customer privacy through HIPAA and PHI practices. Records keeper.
Customer Care Representative
Anthem Inc.
Richmond, VA
12.2018 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responsible for assisting members with general questions about accounts, insurance, deductibles, out of pocket fees, providers in member's network and explaining claims processes. Routing providers to correct departments. Data entry.
Claims Payment Processor
Genworth
Richmond, VA
12.2017 - 07.2018
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Responsible for all Payment postings of escalated claims in timely, efficient and accurate manner.
- Investigated daily variances and corrected errors to resolve discrepancies.
Prescription Benefit Specialist
Minacs
Richmond, VA
06.2016 - 12.2017
- Managed over 50 customer service inquiries per day from members, providers, physicians, internal and external clients related to pharmacy benefits
- Assist members in understanding and maximizing use of their pharmacy distribution program
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Certified Medical Office Administrative
Dominion Medical Associates
Ricgmond, Virginia
06.2012 - 08.2014
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Assist 3 MD's as well as RN team in ensuring optimal patient care and smooth daily functioning of office.
- Patient referral coordinator
Education
Medical Office Certification - Medical Office Administration
Fortis College
Richmond, VA06.2011
Skills
- Patient Registrar
- Patient Referral coordinator
- Patient Scheduling
- Medical Insurance verification
- Medical Terminology
- Certified Medical Office Administrative
- Prior Authorization Representative
- 1yr Supervisory experience
Timeline
Toll Collector Supervisor
Global Executive Staffing/VDOT
02.2022 - Current
Administrative & Office Specialist
22nd Century Technologies/VDH
11.2019 - 06.2021
Customer Care Representative
Anthem Inc.
12.2018 - 10.2020
Claims Payment Processor
Genworth
12.2017 - 07.2018
Prescription Benefit Specialist
Minacs
06.2016 - 12.2017
Certified Medical Office Administrative
Dominion Medical Associates
06.2012 - 08.2014
Medical Office Certification - Medical Office Administration
Fortis College
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