Stephanie Doyle
New Albany,MS
Summary
Proven expertise in enhancing billing efficiency and revenue collection, notably at Internal Medicine and Pediatric Clinic. Skilled in HIPAA compliance and insurance verification, coupled with exceptional teamwork and problem-solving abilities. Achieved significant improvements in patient billing processes and insurance dispute resolutions, fostering strong relationships with healthcare providers and insurance companies. Detail-oriented with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing multiple processes. Considered focused and organized team player. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Medical Billing Specialist
Internal Medicine and Pediatric Clinic
2020.09 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
Billing Specialist/Supervisor of Operations
Specialty Orthopedic Group, Tupelo-Oxford
2015.10 - 2020.08
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Managed one of the groups new clinics until established
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
- Precertifications for clinical procedures and surgeries
- Billed clinical charges and posted insurance payments
- Credentialing
- Reconcile daily accounts and banks deposits
Intelligence Coordination Specialist II
MS Highway Patrol, Troop F
2011.03 - 2015.10
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Confer with customers or supervising personnel to address questions, problems, or request for service or equipment
- Monitor personnel or equipment locations and utilization to coordinate service and schedules
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
- Prepare daily work and run schedules
- Arrange for necessary repairs to restore service and schedules
- Overseen all communications within specifically assigned territories
- Ordered supplies or equipment and issue to personnel
Medical Assistant/Surgical Technologist/Surgery Scheduler
Mitias Orthopaedics & Sports Medicine
2005.02 - 2011.07
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Help resolve complaints from patients or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with documents or to pay invoices
- Process and prepare memos, correspondence, travel vouchers, or other documents
- Receive payments and record receipts for services
Education
Associate of Applied Science - Accounting And Business Management
Northeast Mississippi Community College
Booneville, MS05.2025
High School Diploma -
Myrtle Attendance Center
Myrtle, MS05.1997
Skills
- HIPAA Compliance
- Payment posting
- Claim submission and review
- Insurance Verification, Billing, and Denial Management
- Patient Billing
- CPT Knowledge
- Accounts Payable and Receivable
- Data Entry
- Multiple Certifications and training hours for different areas in the medical field some including: Surgical Technician, Dental Assistant, Dental Radiology, Orthopedic Casting and Durable Medical Equipment
- Medical Billing and Terminology
- Teamwork and Collaboration
- Multitasking, Organization, and Prioritization
- Knowledgeable in Exscribe PM and EHR
- Knowledgeable in Aprima, Cleargage and Clearwave
- Experienced with all Insurance and Workers Compensation
Timeline
Medical Billing Specialist
Internal Medicine and Pediatric Clinic
2020.09 - Current
Billing Specialist/Supervisor of Operations
Specialty Orthopedic Group, Tupelo-Oxford
2015.10 - 2020.08
Intelligence Coordination Specialist II
MS Highway Patrol, Troop F
2011.03 - 2015.10
Medical Assistant/Surgical Technologist/Surgery Scheduler
Mitias Orthopaedics & Sports Medicine
2005.02 - 2011.07
Associate of Applied Science - Accounting And Business Management
Northeast Mississippi Community College
High School Diploma -
Myrtle Attendance Center
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