Stephanie Draise
Frankfort,OH
Summary
Adaptable professional with 30+ years of experience in a leadership position. Skills in billing systems, conflict resolution, customer needs, and communication with customers. Aiming to help patients have the best possible experience along with our Adena/Ensemble staff.
Overview
38
38
years of professional experience
Work History
Financial Navigator
Ensemble Health Partners
Chillicothe, OH
02.2024 - Current
- Assist patients in navigating financial assistance programs and insurance billing issues
- Collaborated with healthcare providers to ensure accurate patient billing and payment processes.
- Educated patients on available resources for financial support and eligibility requirements.
- Sit down with patients to go over questions about their statements and how their claim’s processed.
Public Benefits Senior Specialist
Ensemble Health Partners
Chillicothe, OH
02.2020 - 02.2024
- Trained and implemented programs for staff to enhance knowledge of financial aid regulations and compliance standards.
- Analyzed performance metrics to identify trends, recommending strategic adjustments to enhance service delivery.
- Collaborated with cross-functional teams to streamline workflows, resulting in improved patient satisfaction scores.
Customer Service Team Lead
Adena Regional Medical Center
Chillicothe, OH
03.2019 - 2020
- Resolution of patient concerns by working outside vendors and department's. Supervising employees with their daily task. Working daily self pay reports to correct accounts. Working on Hospital Revenue Cycle functions with staff.
Physician Billing Team Lead
Adena Regional Medical Center
Chillicothe, OH
07.2013 - 02.2019
- Responsible for education and training to the department employees & related Revenue Cycle Departments regarding the current billing process and reimbursement of government and other payers. Responsible for working 3 practices myself along with supervising 11 employees and coordinating daily task and accurate documenting and following up on claims.
Physicians Billing Specialists
Adena Regional Medical Center
Chillicothe, OH
10.2005 - 07.2013
- Learning the billing, follow-up, reimbursement precesses for all government, and other insurance companies. Daily follow-up and working claims and patient phone calls.
Customer Service Manager
Big Bear Supermarket
Chillicothe, OH
05.1988 - 10.2005
- Developed training programs for new staff to enhance customer service skills and product knowledge.
- Implemented feedback mechanisms to improve service quality and resolve customer concerns promptly.
- Analyzed customer feedback data to identify trends and inform operational improvements.
- Led a team of customer service representatives, ensuring adherence to company policies and standards.
Education
Licensed Practical Nursing - undefined
Pickaway-Ross Career & Technology Center
Chillicothe, OH06.2009
Medical Billing Specialist - undefined
Pickaway-Ross Career & Technology Center
Chillicothe, OH07.2005
Skills
Kronos time card software
ECW system
Microsoft Office- Excel, Word, Email, Power Point
Meditech system
Quadax
MAPS
Epic
TEDI
Timeline
Financial Navigator
Ensemble Health Partners
02.2024 - Current
Public Benefits Senior Specialist
Ensemble Health Partners
02.2020 - 02.2024
Customer Service Team Lead
Adena Regional Medical Center
03.2019 - 2020
Physician Billing Team Lead
Adena Regional Medical Center
07.2013 - 02.2019
Physicians Billing Specialists
Adena Regional Medical Center
10.2005 - 07.2013
Customer Service Manager
Big Bear Supermarket
05.1988 - 10.2005
Licensed Practical Nursing - undefined
Pickaway-Ross Career & Technology Center
Medical Billing Specialist - undefined
Pickaway-Ross Career & Technology Center