Stephanie Drake-London

- Acted swiftly to respond to market shifts by implementing changes to corporate processes.
- Assessed the impact of process changes on overall operations and determined return on investment.
- Championed change through active promotion, demonstrating benefits, and adopting an interactive approach.
- Effectively managed change among staff to secure buy-in, collaboration, and overcome resistance.
- Delivered crucial information during the life-cycle development, testing, implementation, and maintenance phases of key projects to senior leadership.
- Conducted comprehensive training for processes both onsite and remotely to ensure standardization of billing portal usage. This integration with other billing portals for provisioning and the billing system for local services resulted in a 20% increase in data literacy across the organization.
- Sustained robust relationships with suppliers and subcontractors, yielding improved pricing and resource availability. She has maintained strong relationships with suppliers and subcontractors, resulting in improved pricing and availability of resources.

- Fostered collaborative partnerships with stakeholders to pinpoint crucial business requirements and relevant data sources.
- Utilized advanced data analysis techniques to pinpoint valuable patterns and trends within extensive datasets, providing actionable insights that drove impactful decision-making.
- Designed and implemented sophisticated dashboard and reporting tools to track and optimize critical business performance metrics meticulously.
- Vigilantly ensured the fulfillment of contractual Service Level Agreements (SLAs) by operational staff and multiple account managers, thereby eliminating the potential negative repercussions of penalties to the company.
- Methodically gathered, reviewed, and analyzed business and industry data, including Key Performance Indicators (KPIs), to support clients in achieving and exceeding their internal goals. Business and industry data, including Key Performance Indicators (KPIs) to ensure clients met their internal goals.

- Tracked contracts and provided regular reports on status and milestones.
- Mitigated business risks by analyzing contract impacts and terms.
- Managed contracts ranging from $15,000 to $350,000.
- Stayed ahead of new laws and regulations to make proactive system adjustments.
- Completed detailed reviews of various contract types to ensure compliance with requirements.
- Monitored SLA compliance, milestones, deliverables, and invoicing, and managed contract extensions and renewals.
- Negotiated terms with vendors and provided competitive insights to enhance customer understanding of products and services. Analyzed new laws and regulations to identify required changes and proactively adjust systems.