Mission-focused and goal-driven Customer Support Team Trainer with a track record of leading cross-functional teams. She has managed projects and programs from planning and execution to resource deployment to guarantee success and target achievement. She possesses a track record of leading and managing various administrative activities to streamline existing processes, from generating and analyzing data to organizing schedules and project activities for measurable impacts. She continually promoted companies' images while embodying missions and values through interaction with internal and external stakeholders and teams, including customers, vendors, and suppliers. She is a detailed Process Manager with over 20 years of experience in change management, process improvement, and efficiency within Telecommunications. Innovated new processes and positively impacted profit margins, efficiency, and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies.
Process Manager at Frontier Communications, Inc.Process Manager at Frontier Communications, Inc.
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
Assistant Property Manager at Mid-America Apartments Co.Assistant Property Manager at Mid-America Apartments Co.
Patient Care Coordinator at JAG-ONE Physical TherapyPatient Care Coordinator at JAG-ONE Physical Therapy