Stephanie Drawz
PCO Recall Team Lead
Sterling Heights,MI
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
PCO Recall Team Lead
Morley Companies
Saginaw, MI
08.2023 - Current
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
PCO Recall Agent
Morley Companies
Saginaw, MI
07.2021 - 08.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
Arby's Team Lead
Arby's
Sterling Heights, MI
05.2019 - 06.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
Meijer Cashier
Meijer
Waterford, MI
08.2014 - 02.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Some College (No Degree) - Business Administration And Management
DeVry University
Downers Grove, IL 09.2023 - Current
GED -
State of Michigan
GED 02.2021 - 04.2021
Skills
Key Performance Indicators
Technical Proficiency
Problem Resolut
Adaptability
Excellent Communication
Task Prioritization
Certification
Fundamentals of Leadership
Timeline
Some College (No Degree) - Business Administration And Management
DeVry University
09.2023 - Current
PCO Recall Team Lead
Morley Companies
08.2023 - Current
PCO Recall Agent
Morley Companies
07.2021 - 08.2023
GED -
State of Michigan
02.2021 - 04.2021
Arby's Team Lead
Arby's
05.2019 - 06.2021
Meijer Cashier
Meijer
08.2014 - 02.2018