Stephanie Drummond
Weeki Wachee
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Determined to learn new things while seeking an opportunity to be a part of a reputable company, and its staff!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
John Scott Roofing
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled payments/ invoices
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
Business Office Medicaid Specialist
North Brook Health And Rehab
05.2021 - 07.2023
- Assessed information gleaned from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services...
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Actively listened to customers, handled concerns quickly.
- Engaged with customers to build business relationships.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Implemented fraud prevention measures by diligently verifying applicant information against various databases and resources.
- Conducted comprehensive client interviews to gather necessary information for accurate program eligibility determination.
- Resolved complex cases requiring special attention or escalated intervention, demonstrating problem-solving abilities under pressure.
Business Development Coordinator of Admissions
Heron Pointe Health And Rehab
07.2020 - 05.2021
- Assisted in patient admission process based on federal and state laws
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Led tours of facility for potential clients and families to highlight features and benefits of the facility..
- Answered phones, called prospects and handled initial email contacts for residents entering our facility.
- Maintained a clean area to promote positive, professional environment for all residents..
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Established strategic partnerships with complementary businesses to expand service offerings and reach new markets.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
Administrative Assistant/Internship Student
Mercy Bail Bonds
10.2019 - 07.2020
- Performed general office duties, including answering multi-line phones, routing calls, messages and assisting clients.
- Scheduled appointments and provided follow-up calls to clients.
- Provided clerical support to the company by copying, faxing and filing documents.
- Kept supplies organized and well-stocked.
- Processed payments from defendants to secure bonds.
- Assessed defendants' background and financial ability to repay bail bonds.
- Helped located, apprehended and returned suspects to court or jail after missed court appearances.
- Completed all necessary paperwork for each client, providing prompt jail release for defendants.
- Reduced paperwork errors by diligently reviewing and verifying all required documentation.
- Conducted comprehensive background checks on potential clients, identifying any red flags or risks before issuing bonds.
- Developed strong relationships with local law enforcement agencies, fostering trust and facilitating smoother operations.
- Supported families during emotionally challenging times by offering compassionate guidance throughout the bail process.
- Assisted in locating fugitives, working closely with law enforcement to bring them back into custody as quickly as possible.
- Reduced instances of forfeited bonds by implementing stricter client screening processes and follow-up protocols.
- Answered all customer inquiries.
- Built and established relationships with clientele to improve future business opportunities.
Receptionist/Personal Assistant
John Mistal
03.2015 - 05.2019
- Politely assisted customers in person and via telephone
- Handled daily heavy flow of paperwork
- Described product to customers and accurately explained details and care of merchandise
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot
- Answered high volume of phone calls and email inquiries
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reduced incoming call response time by implementing an effective call routing system.
Education
Certificate Of Completion - Realty
Nature Coast Real Estate School
Spring Hill, FL05.2023
Pasco Hernando State College
Brooksville Fl2014
High School Diploma -
Springstead High-school
Spring Hill, FL2013
Skills
- Organized
- Detail-oriented
- Customer Service
- Creative problem solver
- Time Management
- Critical thinking
- Team player
- Adaptability
- Interpersonal
- Data Entry
- Computer Skills
Certification
Florida notary
Real Estate Sales Pre Licensing certification of completion
Microsoft certified
Photoshop certified
Excel certified
Adobe certified
Safe serve management certified
Timeline
Administrative Assistant
John Scott Roofing
08.2023 - Current
Business Office Medicaid Specialist
North Brook Health And Rehab
05.2021 - 07.2023
Business Development Coordinator of Admissions
Heron Pointe Health And Rehab
07.2020 - 05.2021
Administrative Assistant/Internship Student
Mercy Bail Bonds
10.2019 - 07.2020
Receptionist/Personal Assistant
John Mistal
03.2015 - 05.2019
Certificate Of Completion - Realty
Nature Coast Real Estate School
Pasco Hernando State College
High School Diploma -
Springstead High-school
Florida notary
Real Estate Sales Pre Licensing certification of completion
Microsoft certified
Photoshop certified
Excel certified
Adobe certified
Safe serve management certified
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