Stephanie Duffy
Pennsauken,NJ
Summary
Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
11
11
years of professional experience
Work History
Patient Services Representative
Cooper Specialty Care
09.2022 - Current
- Used EPIC to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Developed and implemented customer service policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Assisted patients in filling out check-in and paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Ambulatory Concierge
MD Anderson Cancer Center
07.2021 - 09.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Facilitated and coordinated transportation services for guests.
Student Services Coordinator
Robert Fiance Cosmetology School
07.2016 - 01.2017
- Supported student social, emotional and academic development.
- Provided information and coordinated referrals for available programs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
Yves Saint Laurent Counter Manager
Nordstrom
10.2012 - 07.2015
- Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Operated cash register to accurately complete customer financial transactions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Cosmetology Education
Rizzerri Aveda School of Beauty And Wellness
Marlton, NJ07.2007
High School Diploma -
Pennsauken High School
Pennsauken, NJ06.2006
Skills
- System Verification
- Outbound Calling
- Patient Care and Confidentiality
- Organization and Time Management
- Clerical and Filing Support
- Patient Registration
- Punctual and Hardworking
- Reliability and Dedication
- Patient Intakes
- Patient Greeting
Timeline
Patient Services Representative
Cooper Specialty Care
09.2022 - Current
Ambulatory Concierge
MD Anderson Cancer Center
07.2021 - 09.2022
Student Services Coordinator
Robert Fiance Cosmetology School
07.2016 - 01.2017
Yves Saint Laurent Counter Manager
Nordstrom
10.2012 - 07.2015
Cosmetology Education
Rizzerri Aveda School of Beauty And Wellness
High School Diploma -
Pennsauken High School
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