Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Stephanie Duffy

Cherry Hills Village,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Insightful key account manager offering several years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Account Manager, Preferred Accounts

Tender Belly
Denver, CO
10.2017 - Current
  • Fostered and upheld partnerships with key accounts to consistently achieve high levels of customer contentment.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Generated successful partnerships with customers, leading to improved sales prospects.
  • Addressed customer questions and concerns regarding products and services.
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Facilitated enhanced client understanding and utilization of the company's offerings by delivering comprehensive product training and support.
  • Organized fundraising activities such as golf tournaments, galas, auctions and other special events.
  • Developed and executed corporate relations strategies to build relationships with potential partners.
  • Attended networking events on behalf of the organization in order to build relationships with clients and partners.
  • Managed all aspects of donor recognition program including thank you letters, acknowledgements, certificates of appreciation and more.
  • Responded promptly to inquiries from corporate partners regarding their involvement with the organization.
  • Collaborated closely with internal teams such as marketing and communications, finance and development in order to ensure successful execution of campaigns.
  • Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
  • Provided timely responses to media and designated spokesperson regarding information queries.

Peer Review Manager

Healthcare Financial Management Association
Westchester, IL
01.2008 - 10.2017
  • Engage in meetings, both on-site and virtually, with Chief Marketing officers to introduce the Peer Review Process and demonstrate the advantages of the program.
  • Ensured continuity of client partnerships by overseeing contract renewal
  • Conceived and implemented client-oriented program features for effective marketing strategies
  • Implemented insights gained during Peer Review process for effective client engagement.
  • Identify and assess strategic opportunities to expand client and new client relationships by up-selling and cross-selling
  • Acted as the face and spokesperson for the program on behalf of the association.

Education

Bachelor of Arts - Public Relations And Organizational Communication

University of Northern Iowa
Cedar Falls, IA
12-1997

Minor - Biology

University of Northern Iowa
Cedar Falls, IA
12-1997

Skills

  • Industry Expertise
  • Relationship Management
  • Account Retention
  • Key Account Management
  • Regulatory Compliance
  • Consultative Selling
  • Client Needs Assessment
  • Client Engagement
  • Sales follow-up
  • Team training and development
  • Public Speaking
  • Presentation Skills
  • Contract Negotiation
  • Partnership Development
  • Community Relations
  • Community Outreach

Affiliations

  • Natural and holistic wellness
  • Fitness
  • Longevity practices
  • Skiing
  • School and PTA engagement
  • Clean eating and meal prep
  • Charity work

Accomplishments

  • Presidents Club (Top 5% performer) multiple
  • Averaged 120%+ to plan annually
  • Averaged 115% for renewals to plan annually

References

References available upon request.

Timeline

Account Manager, Preferred Accounts

Tender Belly
10.2017 - Current

Peer Review Manager

Healthcare Financial Management Association
01.2008 - 10.2017

Bachelor of Arts - Public Relations And Organizational Communication

University of Northern Iowa

Minor - Biology

University of Northern Iowa

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Stephanie Duffy