STEPHANIE DUGGER
Bremerton,WA
Summary
Resourceful and dedicated team
player with extensive experience in
customer service. Demonstrates
exceptional multitasking abilities,
prioritizing and managing diverse
tasks simultaneously. Highly
proficient in both virtual and on-site
settings. I am enthusiastic,
empathetic, and uphold a strong
sense of autonomy and integrity in
all aspects of my work.
Overview
2
2
years of professional experience
Work History
Dental Assistant
Peninsula Community Health System
- Conducted pre- and post-operative preventive dentistry services, evaluating patient oral health and providing educational guidance
- Assisted dentists during procedures, ensuring patient comfort and efficiently managing dental instruments and materials
- Skillfully prepared patients for treatment, performed X-rays, charted dental conditions, and clarified procedures to alleviate concerns
- Managed patient scheduling, records, billing, and insurance claims, significantly improving administrative efficiency and office workflow.
Trainer I Call Quality Analyst | Lead Patient Care Representative
Group Health Cooperative
- Played a pivotal role in the team responsible for deploying EPIC electronic medical record software, reaching over 25 clinical facilities and hospitals across Washington and Idaho
- Conducted extensive classroom training for over 1,500 end-users and Super Users, focusing on electronic medical record applications tailored for multidiscipline and hospital environments
- Significantly improved call quality metrics by developing and implementing staff training programs, including personalized coaching sessions
- Developed and orchestrated training schedules for physicians, staff, and leadership across more than 25 clinic locations in Washington and Idaho, ensuring stringent compliance with HIPAA regulations in all processes.
Delivery System Liaison
Amazon
06.2022 - Current
- Collaborate with vendors, station leadership, dispatchers, and drivers to address customer needs in both virtual and physical station environments
- Analyze real-time data and logistics across eight stations in Washington to proactively identify and resolve delivery obstacles, ensuring seamless order fulfillment
- Master multiple software programs to research and resolve data inaccuracies, enhancing overall data reliability and operational efficiency
- Provide mentorship to peers and new hires by building strong relationships and supporting the development of essential job skills
- Consistently exceed metrics for call quality and issue resolution, handling 60-80 inbound and outbound customer interactions effectively.
Education
INDTT/PSNS ATA Coursework -
Olympic College
Bremerton, WA01.2004
Skills
- Active Listening
- Social Perceptiveness
- Reading
- Comprehension
- Critical Thinking
- Time Management
- Sound Judgement
- Decision Making
- Negotiation
- Persuasion
Personal Information
- Title: Patient Service Representative
- Date of Birth: 06/25/81
Timeline
Delivery System Liaison
Amazon
06.2022 - Current
Dental Assistant
Peninsula Community Health System
Trainer I Call Quality Analyst | Lead Patient Care Representative
Group Health Cooperative
INDTT/PSNS ATA Coursework -
Olympic College
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