Stephanie Duke
Sebastian,FL
Summary
Versatile and eager to contribute a strong customer service, accounting, and administrative background toward actively supporting the success of a progressive organization offering opportunities for growth in exchange for superior performance.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
STARK Exterminators
04.2023 - Current
- Increased revenue and decreased AR by handling inbound and making outbound calls .
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to request and scheduling appointments.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
- Daily deposit, scheduling appointments, filing paperwork.
Customer Care Specialist II
American Family Life Assurance Company
01.2018 - 03.2023
- Receives monitored inbound calls, or emails regarding Aflac products and services and navigates through Aflac computer systems and sub-systems
- Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through customer service training
- Expertly, completely, and accurately communicates with customers to resolve requests and inquiries while ensuring satisfaction with AFLAC's services and products
- Worked with AFLAC’s secondary company, Continental American Insurance Company/CAIC answering inbound calls and emails
Accounting Clerk
Callaway Resort and Gardens
01.2014 - 01.2017
- Promoted from front desk agent to accounting clerk
- Successfully reviewed and resolved all questions, issues, and complaints for 4 separate Callaway properties
- Maintained accurate backup files for quarterly audits
- Research general ledger and resolved any discrepancies
- Streamlined process to allow for a more efficient and timely turnaround on water billing for residence
- Reviewed and resolved credit card disputes by Callaway visitors and guest
Office Clerk
Big Spring Lake Golf
01.2014 - 12.2014
- Assisted in coordinating of weekly payroll, ensuring amounts matched payroll reporting
- Sold golf club memberships
- Recorded cash and credit card transactions, maintained current balances in accounting software
Store Manager
Title Cash, LLC
01.2012 - 01.2013
- Attracted and retained loyal customers by building a reputation of integrity, knowledge and accountability
- Processed checks, opened new accounts and responded to customers with account inquiries
- Recovered collateral from outstanding loans
- Set aggressive yet realistic goals to ensure success
- Implemented marketing strategies to increase store revenue by 25%
Personal Assistant/Secretary
CK Business Solutions P.C.
01.2006 - 01.2010
- Answering telephone and scheduling appointments with clients
- Organized and prepared simple to complex tax returns for individuals and corporate businesses
- Maintained filing system
Sales
Badcock & More
01.2000 - 01.2005
- Placed orders for and merchandised sale floor to present optimal buying environment for customers
- Exceeded sales quota every quarter by 10-20%
- Upsell warranties and accessories to maximize revenue opportunities
- Planned and organized delivery routes within territory to maximize efficiency and time in the filed
- Ran credit reports and approved credit
- Attended trade shows and sales conferences to maintain up to date trends and network with industry contacts
- Made collection calls on past due accounts
Education
Snead State Community College
Boaz, ALReferences
Upon Request
Timeline
Customer Service Representative
STARK Exterminators
04.2023 - Current
Customer Care Specialist II
American Family Life Assurance Company
01.2018 - 03.2023
Accounting Clerk
Callaway Resort and Gardens
01.2014 - 01.2017
Office Clerk
Big Spring Lake Golf
01.2014 - 12.2014
Store Manager
Title Cash, LLC
01.2012 - 01.2013
Personal Assistant/Secretary
CK Business Solutions P.C.
01.2006 - 01.2010
Sales
Badcock & More
01.2000 - 01.2005
Snead State Community College
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