Stephanie Duncan
MI
Summary
Dedicated health care professional with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Front Office Specialist
Wellstar Health System
07.2022 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Training and development of new team members
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate, and professional communication.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Medical Records Specialist
ProCo, LLC (AICA Orthopedics)
06.2021 - 07.2022
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff, patients, insurance companies, physicians, and attorneys by email and telephone.
- Reviewed charts and flagged incomplete or inaccurate information.
- Reviewed recordkeeping procedures for patients and doctors.
- Maintained relationships with medical providers, suppliers, and reporters.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Followed up with medical staff regarding missing information in patient records.
- Assisted in training new staff on medical record processing and filing procedures.
- Cross-trained in Billing and Coding
Behavioral Health Technician
Lakeview Behavioral Health Center
08.2020 - 08.2021
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to the correct personnel for review.
- Conducted client rounds to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Assisted with patient restraint and seclusion scenarios to create a safe environment for patients and medical personnel.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Collaborated closely with mental health professionals with treatment plan implementation.
Certified Nursing Assistant
Royalton Manor
06.2019 - 05.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health records.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments, and progress with goals.
Patient Care Technician (PCT)
Living Alternatives for the Developmentally Disabled
01.2019 - 06.2019
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Observed patients under care conditions to help identify symptoms, responses to treatments, and progress with goals.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Certified Nursing Assistant
Lakeland Continuing Care Center
07.2008 - 01.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
Bachelor of Science - Science of Healthcare Administration
University of Phoenix
Phoenix, AZ09.2023
Associate of Arts - Electronic Health Records
University of Phoenix
Phoenix, AZ01.2020
High School Diploma -
Benton Harbor High School
Benton Harbor, MI01.2007
Skills
- Document management
- Patient Care/ Compassion/Empathy
- Time Management
- Multitasking
- Attention to Detail
- Customer Service Excellence
- Advanced Microsoft Office
- Team Bonding
- Strategic Planning
- Dedicated Team Player
- Prioritizing Work
- Analytical and Critical Thinking
- Problem-Solving
- Decision Making
Certification
- Medical Records, 02/01/19, 01/01/20
- Billing and Coding
- CPR/First Aid, 08/01/20, Present
- Certified Nursing Assistant (CNA), 07/01/08, Present
- State Tested Nursing Assistant
- BLS Certification, 08/01/20, Present
Personal Information
Title: Healthcare Administration/Management
Timeline
Medical Front Office Specialist
Wellstar Health System
07.2022 - Current
Medical Records Specialist
ProCo, LLC (AICA Orthopedics)
06.2021 - 07.2022
Behavioral Health Technician
Lakeview Behavioral Health Center
08.2020 - 08.2021
Certified Nursing Assistant
Royalton Manor
06.2019 - 05.2020
Patient Care Technician (PCT)
Living Alternatives for the Developmentally Disabled
01.2019 - 06.2019
Certified Nursing Assistant
Lakeland Continuing Care Center
07.2008 - 01.2019
Bachelor of Science - Science of Healthcare Administration
University of Phoenix
Associate of Arts - Electronic Health Records
University of Phoenix
High School Diploma -
Benton Harbor High School
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