Stephanie Duncan
Columbia Heights ,MN
Summary
Strong leader and problem-solver dedicated to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills and uses independent decision-making skills and sound judgment to positively impact company success
Overview
30
30
years of professional experience
Work History
Store Manager
Dollar Tree
Fridley
01.2021 - 12.2023
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Dollar General
Minneapolis, MN
01.2018 - 01.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Product Owner
Whet Paint Creations
Columbia Heights , MN
01.1994 - Current
- Contributed to creative process through original ideas and inspiration.
- Implemented artistic vision to give art purpose and meaning.
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Exercised and demonstrated use and mastery of elements of design to meet goals.
- Created commissioned artwork for organizations and private clients.
- Selected and purchased materials for art projects.
- Helped artwork meet standards of quality and accuracy.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
Salon Manager
Cost Cutters
Roseville, Mn
07.1995 - 09.2010
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Demonstrated thorough knowledge of all salon products and services.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Education
Vet Technology
Argosy University
Eagan, MNSkills
- Retail Inventory Management
- Store Merchandising
- Employee Training
- Partnership Building
- Supply Ordering
- Team Development
- Team Leadership
- Order Management
- Staff Training
- Forklift Safety
- Sales Operations
- Customer Experience Management
- Customer Satisfaction
Accomplishments
- Managed a store that exceeded company expectations in every category during the Quarter quarter.
- Supervised team of [Number] staff members.
Languages
Spanish
Elementary
Timeline
Store Manager
Dollar Tree
01.2021 - 12.2023
Store Manager
Dollar General
01.2018 - 01.2021
Salon Manager
Cost Cutters
07.1995 - 09.2010
Product Owner
Whet Paint Creations
01.1994 - Current
Vet Technology
Argosy University
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