Stephanie Dunford
Fort Worth,United States
Summary
Customer-focused administrative professional with experience leading front office operations in healthcare and high-volume service environments. Skilled in scheduling, documentation, billing support, and client relations, with a strong reputation for organization, clear communication, and creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Front Desk Lead
Path To Wellness Integrated Health
05.2023 - Current
- Front Desk Lead at a high-volume, multi-practice healthcare clinic, overseeing daily front office operations and serving as the primary point of contact for patients. Responsibilities included creating welcoming first impressions, maintaining accurate records, and supporting daily administrative and billing processes, scheduling, insurance verification, documentation management, billing support, and training front desk staff to maintain efficient workflows and exceptional service standards.
Bottle Service Waitress
Ampersand
02.2021 - 04.2023
- I help provide specialized customer service for those who purchase a bottle of champagne or liquor at our establishment. I am tasked with pouring shots and mixed drinks, ensuring table cleanliness, taking orders, maintaining knowledge of our menu and pricing, and ensuring customer satisfaction.
Background Check Analyst
Imperative Information Group
08.2021 - 06.2022
- Tasked with analyzing any records or information that may pop up in regards to clients, ensuring there is no fraud or that any criminal records that are reportable are actually reported, calling courthouses or court clerks to obtain missing records or information, put record findings into a format that clients can easily understand, etc.
Server
The Station Patio Ice House
01.2021 - 11.2021
- Tasked with greeting customers and taking orders, assisting bar staff, answering questions about the menu and food or drink options, selling the restaurant's food and drinks, handling the payment at the end of their dining experience, communicate orders with the kitchen staff to ensure top quality, seat customers, and helps with customer service and cleaning.
Summer Intern
Federal Aviation Administration
06.2021 - 08.2021
- Tasked with assisting managers remotely from the tower in Miami with various tasks such as: attending district meetings, assisting with keeping training charts up to date, creating video presentations covering diversity associations, update training PowerPoint, etc.
Warehouse Associate
Amazon Fulfillment
08.2020 - 12.2020
- Processed incoming products, ensured that the correct orders were picked and stocked, and ensured that orders were ready for delivery.
Scheduler
Lone Star Endoscopy
11.2019 - 11.2020
- Tasked with inputting all upcoming surgeries into a proper format for nurses and surgeons, ensured that all patient information was correct and up to date, patient billing and insurance information was on file and accurate, and went back to revise any missed or delayed appointments. (Furloughed due to COVID-19 lockdown)
Bowl Desk Attendant
Main Event Entertainment
06.2017 - 06.2018
- Tasked with notifying guests of any specials or deals we have for games and activities, checking guests into reservations, scheduling reservations, answering all guest's questions/offering guest support, worked the cash register, cleaning/sanding/putting away all bowling shoes, setting up bowlers with their lane(s), adding more time to bowling lanes upon guests request, retrieving bowling balls stuck in gutters or on lanes, printing out final game scores, cleaning restrooms, restocking our complimentary socks, etc.
Cashier and Fry-Cook
Raising Canes
01.2018 - 05.2018
- Tasked with working the lobby cash register, taking orders at the drive-thru, ensuring the lobby cleanliness, restocking the self-serve station, brewing tea and ensuring that the self-serve tea station in the lobby is always full, cleaning restrooms, boxing up incoming orders, prepped the toast/coleslaw, made our freshly squeezed lemonade, washed dishes, and took out the trash.
Team Member
Chicken Express
06.2016 - 05.2017
- Tasked with taking customer orders, having knowledge of the menu, ensuring lobby cleanliness, ensuring all lobby items were stocked up, working the drive-thru, handling all cash/credit transactions, boxing up orders and ensured that they were correct, and in charge of making all side items.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX05.2021
High School Diploma - undefined
Timber Creek High School
11.2017
Skills
- Exceptional communication
- Guest relations
- Initiative-taking
- Billing management
- Customer service
- Front desk management
- Office management
Timeline
Front Desk Lead
Path To Wellness Integrated Health
05.2023 - Current
Background Check Analyst
Imperative Information Group
08.2021 - 06.2022
Summer Intern
Federal Aviation Administration
06.2021 - 08.2021
Bottle Service Waitress
Ampersand
02.2021 - 04.2023
Server
The Station Patio Ice House
01.2021 - 11.2021
Warehouse Associate
Amazon Fulfillment
08.2020 - 12.2020
Scheduler
Lone Star Endoscopy
11.2019 - 11.2020
Cashier and Fry-Cook
Raising Canes
01.2018 - 05.2018
Bowl Desk Attendant
Main Event Entertainment
06.2017 - 06.2018
Team Member
Chicken Express
06.2016 - 05.2017
High School Diploma - undefined
Timber Creek High School
Bachelor of Science - Criminal Justice
University of North Texas