Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Dunn

Anaheim,CA

Summary

Knowledgeable Registered Medical Assistant, Practice Manager, and Veteran offering more than 10 years of experience working In the medical field. Well-versed in staff supervision and patient relations. Often described as goal-driven, professional, highly organized, and hardworking with excellent planning and program management skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Providence Medical Foundation
10.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, allergies, and vital signs.
  • Proved successful working within tight deadlines and a fast-paced environment to assist patients with prior authorizations, disability paperwork, new referrals, and orders.

Clinic Manager

Carbon Health
10.2020 - 10.2023
  • Started as a Medical Assistant at MedPost Urgent Care in 10/2020. Promoted to Center Manager in 12/2021. Acquired by Carbon Health Urgent Care in 3/2022. Laid off due to restructuring in 1/2023. Rehired as a Clinic Lead in 3/2023. Promoted to Clinic Manager in 6/2023. Left the company in 10/2023.
  • Hired, trained and supervised 16 employees in 2 urgent care locations to maintain a team of high performers.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Oversaw accounting, budgeting, and financial reporting.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Member Services Advocate

Hoag Medical Group
04.2020 - 10.2020
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Trained new personnel regarding company operations, policies and services.

Registered Medical Assistant

Cypress Urgent Care
07.2018 - 04.2020
  • Collected and documented patient medical information.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

Associate of Science - AS - Practical Nursing Technology

Community College of The Air Force
Montgomery, AL
01.2019

High School Diploma -

Villa Park High School
Villa Park, CA
06.2009

Skills

  • Cash Management
  • Electronic Health Records
  • Emergency Medical Services (EMS)
  • Human Resource Management
  • Infection Control
  • Managing Practice Operations
  • Marketing
  • Medical Terminology
  • Microsoft Office
  • Occupational Medicine
  • Orientation and Training
  • Patient-Focused Care
  • Payroll Administration
  • Professional Phone Skills
  • Profit and Loss Statements
  • Scheduling
  • Staff Management, Coaching, and Leadership
  • Technical Troubleshooting

Certification

  • American Registry of Medical Assistants Registry No. 172618
  • American Heart Association BLS Provider Exp. 10/2025

Timeline

Medical Assistant

Providence Medical Foundation
10.2023 - Current

Clinic Manager

Carbon Health
10.2020 - 10.2023

Member Services Advocate

Hoag Medical Group
04.2020 - 10.2020

Registered Medical Assistant

Cypress Urgent Care
07.2018 - 04.2020

Associate of Science - AS - Practical Nursing Technology

Community College of The Air Force

High School Diploma -

Villa Park High School

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