Stephanie Dupree
Raleigh,NC
Summary
Energetic and Driven natural born leader, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creative thinking to enhance productivity. Willingness to take on added responsibilities to meet team goals, utilizing interpersonal skills, excellent time management and problem-solving skills. Curious and eager to grow and learn new skills.
Overview
21
21
years of professional experience
Work History
Produce Sales Department Manager
Foodlion Grocery Store
07.2023 - Current
- Communicated with managers of other departments to maintain transparency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Kept produce sales team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained produce area and kept produce storage area clean and sanitary.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagements.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed daily maintenance walks and monthly inventory.
Evening Manager
Foodlion Grocery Store
12.2022 - 07.2023
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Trained and mentored new and existing staff to achieve best practices.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Assessed and adjusted staffing levels to meet operational demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Established team priorities, maintained schedules and monitored performance.
Outbound Pick Process Assistant
Amazon
06.2021 - 11.2022
- Supervised warehouse operations by managing employees during shifts.
- Oversaw, staffed and motivated team of 75 employees in warehouse to increase quality and productivity efficiency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Demonstrated respect, integrity, friendliness and willingness to help wherever needed.
- Used critical and creative thinking to break down problems, evaluate solutions and make decisions in fast-paced environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Motivated employee performance and offered mentoring and leadership to improve weak areas.
- Built motivated team to consistently accomplish operations goals and exceed performance targets.
Warehouse Picker/Process Guide
Amazon
11.2020 - 06.2021
- 8 documented positives for productivity and quality.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained in role of process guide and cross trained in quality.
- Kept detailed log of employee training progress and evaluated where necessary.
- Interpreted and taught new hires to understand work process, quality assurance, productivity standards and safety protocols.
- Motivated employees to exceed goals for productivity, highlighting incentives for favorable performance.
- Devised goals for operational success and designed appropriate training to achieve them.
- Worked safely around moving machinery.
- Picked over 4,000 customer orders each day in warehouse setting.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
School Nutrition Assistant
Johnston County Schools
07.2020 - 12.2020
- Delivered exceptional student experiences through attentive service and quick response to issues.
- Documented data and completed accurate updates to orders and inventory.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Developed nutrition plans addressing individual students with diabetes and food allergies.
- Took meal trays to 75 students and checked for satisfaction with dietary requirements.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Cleaning duties for building and appliances.
- Offered friendly and efficient service to students and staff, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
Server
Wild Wing Cafe
06.2020 - 12.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked over 25 daily IDs to verify ages and uphold NC liquor laws.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Property Manager
Market Street Investments
08.2010 - 11.2019
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Decreased operating costs 7% by implementing cost control procedures
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
General Manager/Owner/Operator
N & N Sports Bar And Grill
07.2012 - 04.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Phlebotomist
Quest Diagnostics
06.2009 - 09.2010
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Obtained blood specimens by performing venipunctures and finger sticks 50-75 times per day.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Physicians Office Assistant
QuikMed
05.2008 - 06.2009
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed laboratory tests to assist physicians in diagnosis.
- Participated in quality assurance and competency assessment initiatives.
Phlebotomy Technician
Johnston Memorial Hospital
01.2007 - 08.2008
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Obtained blood specimens by performing venipunctures and finger sticks 70 times per day.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Logged patient information and recorded results into system.
- Handled insurance verification tasks to validate patient insurance information.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
Head Waitress
Outback Steakhouse
04.2005 - 01.2007
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected accurate cash and credit card payments from guest.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Checked identification for minimum age for sale of alcoholic beverages.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
Assistant Manager
SUBWAY®Restaurants
05.2003 - 06.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Education
Phlebotomy Certification - Phlebotomy
Johnston Community College
Smithfield, NC08.2006
High School Diploma -
West Johnston High School
Benson, NC06.2004
Skills
- Creative Thinking
- Critical Problem Solving
- Strong Organizational Skills
- Multitasking and Time Management
- Microsoft Office
- SafeMark certification
- Interpersonal skills
- Adaptability and flexibility
- Empathic and Compassionate
- Inventory management
- Strategic planning
- Scheduling proficiency
- Team leadership
- Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you can dream it, you can do it.
Walt Disney
Timeline
Produce Sales Department Manager
Foodlion Grocery Store
07.2023 - Current
Evening Manager
Foodlion Grocery Store
12.2022 - 07.2023
Outbound Pick Process Assistant
Amazon
06.2021 - 11.2022
Warehouse Picker/Process Guide
Amazon
11.2020 - 06.2021
School Nutrition Assistant
Johnston County Schools
07.2020 - 12.2020
Server
Wild Wing Cafe
06.2020 - 12.2020
General Manager/Owner/Operator
N & N Sports Bar And Grill
07.2012 - 04.2014
Property Manager
Market Street Investments
08.2010 - 11.2019
Phlebotomist
Quest Diagnostics
06.2009 - 09.2010
Physicians Office Assistant
QuikMed
05.2008 - 06.2009
Phlebotomy Technician
Johnston Memorial Hospital
01.2007 - 08.2008
Head Waitress
Outback Steakhouse
04.2005 - 01.2007
Assistant Manager
SUBWAY®Restaurants
05.2003 - 06.2004
Phlebotomy Certification - Phlebotomy
Johnston Community College
High School Diploma -
West Johnston High School
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