Dynamic team leader with over 30 years of experience supporting Doctors and staff at all levels. I am seeking a Full time position where I not only will use my office skills but my people skills as well.
Overview
17
17
years of professional experience
Work History
Office Patient Accounts Manager
Connect2Health Wellness Center
02.2012 - Current
Managing and overseeing office and staff, making sure that procedures are followed.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Implemented innovative marketing campaigns in the office to build patient numbers.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Strong Data Entry - Accounts receivable
Managed All patient accounts, reviewed for correct codes, and correct money being collected, making sure the patient is coming in as they should.
Heavy recall on patients that do not make their appointments or dropped from care.
Check patient in and out and insure they pay the amount due and have future appointment set.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Consult with patients and go over their plan of action for treatment and review their financial responsibility and prepare their paperwork.
worked in the office for 2 years and currently work remote for the last 10 years with no issues on my work.
Billing Manager
Chiropractic Health And Wellness
11.2006 - 08.2011
Medical insurance billing and follow-up on unpaid claims.
Posting of insurance checks and balancing patient accounts.
Answer phones, schedule appointments
Over the counter collections
Scanning into patient charts
Data entry
Helped out in office where needed
Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
Worked with customers to develop payment plans and bring accounts current.
Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)