Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Duran

Nacogdoches,TX

Summary

Dynamic team leader with over 30 years of experience supporting Doctors and staff at all levels. I am seeking a Full time position where I not only will use my office skills but my people skills as well.

Overview

17
17
years of professional experience

Work History

Office Patient Accounts Manager

Connect2Health Wellness Center
02.2012 - Current

Managing and overseeing office and staff, making sure that procedures are followed.

  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Implemented innovative marketing campaigns in the office to build patient numbers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Strong Data Entry - Accounts receivable
  • Managed All patient accounts, reviewed for correct codes, and correct money being collected, making sure the patient is coming in as they should.
  • Heavy recall on patients that do not make their appointments or dropped from care.
  • Check patient in and out and insure they pay the amount due and have future appointment set.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Consult with patients and go over their plan of action for treatment and review their financial responsibility and prepare their paperwork.
  • worked in the office for 2 years and currently work remote for the last 10 years with no issues on my work.

Billing Manager

Chiropractic Health And Wellness
11.2006 - 08.2011
  • Medical insurance billing and follow-up on unpaid claims.
  • Posting of insurance checks and balancing patient accounts.
  • Answer phones, schedule appointments
  • Over the counter collections
  • Scanning into patient charts
  • Data entry
  • Helped out in office where needed
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Worked with customers to develop payment plans and bring accounts current.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Balanced out all money at the end of each day

Education

High School Diploma -

La Sierra High School
Riverside, CA
06.1982

Skills

  • Marketing
  • Performance Management
  • Operations Management
  • Strategic Planning
  • Financial Management
  • Contract Management
  • Policy Implementation
  • Business Development
  • Business Administration
  • Staff Development
  • Team Leadership
  • Time Management
  • Customer Relationship Management
  • Cross-functional Teamwork
  • Effective Communication
  • Conflict Resolution
  • Emotional Intelligence
  • Staff Training and Development
  • Decision Making
  • Organizational Skills
  • Problem Solving
  • Data Analysis
  • Customer Service
  • Project Planning
  • Onboarding and Orientation
  • Staff Training
  • Computer Skills
  • Goal Setting

Timeline

Office Patient Accounts Manager

Connect2Health Wellness Center
02.2012 - Current

Billing Manager

Chiropractic Health And Wellness
11.2006 - 08.2011

High School Diploma -

La Sierra High School
Stephanie Duran