Anthony Mota
Ontario,CA
Summary
I am a motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. With my background it prepared me to contribute to a dynamic team and make a positive impact. Just waiting to get the opportunity and not disappoint.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Support Worker
WestRock
Ontario, CA
05.2021 - Current
- Identified defective parts or components and removed them from production line.
- Conducted routine maintenance checks on all machinery used in the production line.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Operated forklift to move materials and finished products within warehouse.
- Analyzed work orders to determine materials needed for each production batch.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Resolved customer complaints regarding installation or service issues in a timely manner.
Sales Associate Specialist
Home Depot
Ontario, CA
10.2019 - 05.2021
- Assisted in the development of customer service policies and procedures.
- Developed customer service policies and procedures to ensure consistent and professional customer interactions.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Developed strategies for improving customer retention rates through loyalty programs.
- Managed daily interactions with clients to ensure satisfaction and loyalty.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Garden Specialist
Home Depot
Upland , CA
05.2017 - 10.2019
- Received deliveries from vendors related to products sold in the garden section.
- Reported any issues regarding customer service or product quality directly to management personnel.
- Maintained records of sales transactions and inventory levels in the garden department.
- Inspected plant material for quality control purposes prior to stocking shelves.
- Performed regular maintenance of outdoor garden areas including weeding, pruning, fertilizing, and watering.
- Checked stock levels and restocked shelves as needed within the garden department.
Education
HVAC/EPA - HVAC Installation And Repair
UEI College
Ontario, CA10-2024
Skills
- Project management abilities
- Product Inspection
- Work order processing
- Machine Operation
- Production Scheduling
- Product Knowledge
- Computer Proficiency
- Product Education
- Problem-solving abilities
- Critical Thinking
- Safety Training
- Self-Motivated and Disciplined
- Complex Problem-Solving
- Basic Mathematics
- Clear Communication
- Able to lift and carry 70 lbs
- Flexible and Adaptable
- Self-Directed
- Fluent in English and Spanish
- Multitasking
- Relationship Building
Certification
Sales Associate of the year at Home Depot
Forklift License
CPR Certified
UEI Skills
- Basic Electricity, Motors, and HVAC Controls
- Common Refrigeration and Application
- Knowledgeable on refrigeration cycle for residential and commerical units
- Electrical and Mechanical troubleshooting
- Troubleshooting residential & commercial Air Conditioning / Heat Furnaces/ Heat Pump / Ice Machines
- Sequence of Operation for furnace
- Pump down / Evacuation / Recovery / Charging Experience
- Air Conditioning Maintenance
References
References available upon request.
Timeline
Production Support Worker
WestRock
05.2021 - Current
Sales Associate Specialist
Home Depot
10.2019 - 05.2021
Garden Specialist
Home Depot
05.2017 - 10.2019
HVAC/EPA - HVAC Installation And Repair
UEI College