Stephanie Duran
Trattoria Stefano
Sheboygan,WI
3
Languages
1
Certification
7
years of professional experience
Compassionate and detail-oriented Certified Nursing Assistant with a strong foundation in patient care and support. Skilled in assisting with daily living activities, monitoring vital signs, and maintaining comfort in fast-paced healthcare environments. Reliable and adaptable, with proven experience in both healthcare and restaurant settings. Known for excellent communication, teamwork, and leadership skills, and for consistently maintaining high standards of service, care, and professionalism under pressure.
Work History
Floor Manager Hostess
6 Years- Trained and mentored new staff on customer service protocols and company standards.
- Supervised daily operations to ensure high-quality guest experiences and efficient table turnover.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided exceptional customer service by greeting guests and addressing inquiries promptly.
In-House Artisan Pasta Maker
5 Years 8 Months- Improved product consistency by carefully monitoring dough mixing and pasta extrusion processes.
- Enhanced workflow efficiency through proper maintenance and cleaning of pasta-making equipment.
- Collaborated with culinary team to develop new pasta recipes for menu offerings.
- Maintained high-quality standards in pasta production, ensuring customer satisfaction and repeat business.
- Increased customer satisfaction through meticulous attention to detail in crafting aesthetically pleasing pasta products.
- Maximized freshness of final products by closely adhering to proper storage guidelines for various types of pasta.
Certified Nursing Assistant
1 Year 1 Month- Delivered compassionate care to residents, enhancing overall well-being and comfort.
- Assisted with daily living activities, promoting independence and dignity for elderly residents.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Participated in fun group activities with residents to boost mood, improve overall memory, and provide light entertainment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
Certified Nursing Assistant
1 Year- Improved resident satisfaction by addressing concerns, providing resources, and resolving conflicts in a timely manner.
- Established trust among residents by consistently demonstrating strong ethics, professionalism, and transparency in decision-making processes.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Monitored vital signs, accurately documenting changes to inform nursing staff of patient conditions.
Crew Team Member
1 Year 1 Month- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma
- 3.9 (Weighted) GPA
- Completed AP course in Psychology
- Honor Roll 1st Semester 2021
- Honor Roll 2nd Semester 2021
- Honor Roll 3rd Semester 2022
- Honor Roll 1st Semester 2023
- AZURA 2023 Scholarship Recipient
- Technical Excellence Scholar Scholarship Recipient
Certified Nursing Assistant - Nursing
Associates Degree in Nursing - Nursing
Phlebotomy Technician Certification - Phlebotomy (Phlebotomist/Specimen Processor)
Skills
Patient Care & Clinical Skills
Compassionate resident care
Knowledge of long-term and assisted living facilities
Infection control and sanitation practices
Assistance with daily living activities (bathing
dressing
feeding)
Interpersonal & Team Skills
Effective communication and active listening
Team collaboration and reliability
Leadership and peer support
Conflict resolution and empathy in patient and guest interactions
Professional & Organizational Skills
Strong problem-solving and critical-thinking abilities
Excellent organization and time management
Positive
goal-driven attitude
Adaptability in fast-paced environments
Public speaking skills
Care-giving skills
Customer service skills
Creativity
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
- BLS Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Certified Nursing Assistant
Azura Memory Care & Assisted Living
01.2024 - 02.2025Read More
Certified Nursing Assistant
Sheboygan Senior Community
10.2022 - 10.2023Read More
In-House Artisan Pasta Maker
Trattoria Stefano
12.2020 - CurrentRead More
Floor Manager Hostess
Il Ritrovo
08.2020 - CurrentRead More
Crew Team Member
Culvers
07.2019 - 08.2020Read More
Sheboygan North High School
High School Diploma
Read More
Lakeshore College
Certified Nursing Assistant from Nursing
Read More
Lakeshore College
Associates Degree in Nursing from Nursing
Read More
Moraine Park Technical College
Phlebotomy Technician Certification from Phlebotomy (Phlebotomist/Specimen Processor)
Read More