STEPHANIE DURAZO
Port Hueneme,CA
Summary
Dedicated and experienced Recovery Care Manager and U.S. Navy Veteran with 22 years of service. Specializes in guiding Sailors through the complexities of medical separation and transition. Passionate about providing individualized support, resource coordination, and advocacy for a seamless and empowered recovery process. Adept at assessing client needs, navigating healthcare and benefits systems, and facilitating access to essential services. Skilled in regulatory compliance (HIPAA), data management, and team collaboration to drive positive outcomes. Currently pursuing a Master of Social Work with the goal of becoming a Licensed Clinical Social Worker. Brings a strong commitment to holistic, client-centered care and long-term well-being.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Recovery Care Manager
MCH Consulting LLC
02.2025 - Current
- Currently managing 26 complex cases, ensuring timely assessment, intervention, and documentation for optimal care outcomes
- Conducted comprehensive assessments
- Collaborated with multi-disciplinary teams to ensure appropriate care coordination and resource allocation for clients
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities
- Served as a liaison between patients, families, physicians, and other healthcare professionals for seamless care coordination efforts
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust
- Delivered data driven insights to senior management, enhancing client care
- Acquired a network of community resources to provide the most comprehensive support services possible to clients
Recovery Care Manager
Intellectechs
06.2022 - 02.2025
- Managed 134 complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes
- Conducted comprehensive assessments
- Collaborated with multi-disciplinary teams to ensure appropriate care coordination and resource allocation for clients
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities
- Served as a liaison between patients, families, physicians, and other healthcare professionals for seamless care coordination efforts
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust
- Delivered data driven insights to senior management, enhancing client care
- Acquired a network of community resources to provide the most comprehensive support services possible to clients
Military Police Officer
US Navy
06.2000 - 06.2022
- Enhanced interagency collaboration for successful case outcomes through regular communication with law enforcement partners
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
- Mentored junior Sailors for career advancement, fostering a pipeline of future leaders within the organization
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds
- Mentored 63 junior Officers, sharing best practices for successful case management and evidence collection
- Managed caseload efficiently while prioritizing high-risk situations to protect public safety effectively
- Provided expert testimony in Non-judicial proceedings
- Prepared case reports from allegations, transcripts of interviews and physical evidence
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations
- Conducted witness interviews with professionalism and empathy, eliciting vital information for case resolution
- Developed strong relationships with local law enforcement agencies to facilitate cooperation in joint operations and information sharing
- Collaborated effectively with multi-agency task forces to address complex security challenges in high pressure situations
- Conducted regular evaluation of dog handler performance, identifying areas of improvement, and offering constructive feedback
- Improved safety procedures to create safe working conditions for military service members
- Managed a department of 100 security personnel providing specialized training for improved performance and professional growth
- Supervised daily shift operations, providing guidance and support to officers in the field as needed
Education
Master's of Social Work - Social Work
University of Southern California
Los Angeles, CA05-2026
Bachelor of Science - Criminal Justice
University of Maryland
College Park, MD12.2021
Associate of Arts - General Education
University of Maryland
College Park, MD05.2014
Skills
- Case Management & Client Advocacy
- Resource Navigation & Utilization
- Service Coordination & Continuity of Care
- Support for Trauma-Informed Care Practices
- Regulatory Compliance (HIPAA)
- Comprehensive Client Needs Assessment
- Data Collection, Analysis, & Case Documentation
- Crisis Intervention & Incident Management Support
- Behavioral Health & Psychosocial Support Coordination
- Effective Communication & Interdisciplinary Collaboration
- Team Leadership, Training, & Mentorship
Certification
- United Services Apprenticeship Program Criminal Investigator
- United Services Apprenticeship Program Police Officer I
- US Navy Master training specialist
Internship at Recovery is a beach (September 2024- May 2025)
Throughout my internship, I have gained extensive experience in addiction treatment across both inpatient and outpatient settings. I have conducted case management, completed intake assessments, including biopsychosocial evaluations, and led 2-3 group therapy sessions daily, focusing on relapse prevention, coping skills, and emotional regulation. Additionally, I have provided individual counseling sessions to support clients in their recovery journey. Beyond direct client care, I manage communication between interns and facility ownership, ensuring streamlined operations and adherence to clinical objectives. I also assist in maintaining and adjusting the daily treatment schedule to effectively meet client needs, contributing to the overall structure and efficiency of the program.
Timeline
Recovery Care Manager
MCH Consulting LLC
02.2025 - Current
Recovery Care Manager
Intellectechs
06.2022 - 02.2025
Military Police Officer
US Navy
06.2000 - 06.2022
Associate of Arts - General Education
University of Maryland
Master's of Social Work - Social Work
University of Southern California
Bachelor of Science - Criminal Justice
University of Maryland
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