Stephanie Dyer
Bristol,CT
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
11
11
years of professional experience
Work History
Shift Leader
Dunkin Donuts Baskin Robbins
08.2012 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Office Manager
Bergenty Motorworks
07.2017 - 12.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Medical Assistant
Branford Hall
06.2014
High School Diploma -
Bristol Eastern High School
Bristol, CT06.2012
Skills
- Operations Support
- Production Scheduling
- Equipment Troubleshooting
- Production Reporting
- Customer Service Management
- Client Support
- Complaint Resolution
- Issue Resolution
- Role Modeling
- Staff Education and Training
- Positive Attitude
- Daily Workflows
- Inventory Counts
- Quality Inspections
Timeline
Office Manager
Bergenty Motorworks
07.2017 - 12.2018
Shift Leader
Dunkin Donuts Baskin Robbins
08.2012 - Current
No Degree - Medical Assistant
Branford Hall
High School Diploma -
Bristol Eastern High School
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