Motivated and adaptable with more than thirty years of experience in a variety of office support roles and business settings. Ability to multi-task and exceptional organizational skills. Experience transitioning from paper filing systems to electronic record keeping.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Specialist 2
Snake River Correctional Institution
07.2025 - Current
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Provided support for colleagues by heading charts, pulling labs, alphabetizing and filing patient medical records, and scheduling.
Pulled medical charts for appointments and put them away after appointments or chart reviews.
Mental Health Adult Foster Home Caregiver
Devona Shepard
04.2024 - 07.2025
Assisted clients with activities of daily living, promoting independence and quality of life.
Ran errands, completed weekly grocery shopping, supported housekeeping and laundry needs.
Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Documented detailed daily reports on each client''s progress, informing provider of concerns and progress.
Transported individuals to events and activities, medical appointments, and shopping trips.
Assisted with dressing guidance and hygiene reminders.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Office Specialist 2
Snake River Correctional Institution
05.2024 - 11.2024
Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
Maintained strict confidentiality of sensitive patient information while handling medical records and personal documents in accordance with HIPAA guidelines.
PCN
State Of Idaho
11.2023 - 03.2024
Worked effectively in fast-paced environment.
Worked flexible hours across night, weekend, and holiday shifts.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Assisted store manager count quarterly inventory
Received and stocked vendor fright and store freight
Direct Support Staff
Adventure Supported Living
09.2023 - 12.2023
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Assisted disabled clients to support independence and well-being.
Caregiver
Devona Shepard Mental Health Adult Foster Home
07.2023 - 11.2023
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, prepared meals and snacks.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Transported individuals to events and activities, medical appointments, and shopping trips.
Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing quality of care provided.
Caregiver
Addus
07.2023 - 09.2023
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
PSW Coordinator
Lifeways
06.2019 - 03.2023
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Helped transition from paper records to electronic record keeping for DD clients and PSW's.
Created and maintained databases to track and record PSW employment information.
Assisted in onboarding new PSW's, providing training materials, and one-on-one training, as needed.
Completed payroll authorization after PSW progress notes had been processed.
Completed background checks for PSW's and mental health foster home staff.
Administrative Assistant
Community Partnerships Of Idaho
04.2014 - 02.2019
Answered phone, routing calls, delivering messages to staff and greeting visitors.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Created and maintained databases to track and record employee data.
Assisted with human resources tasks such as updating employee files or processing payroll and medicaid billing per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Assisted in filing and transition to electronic record keeping, and completed other clerical tasks.
Office Specialist 2/ Special Housing Unit at Snake River Correctional InstitutionOffice Specialist 2/ Special Housing Unit at Snake River Correctional Institution