Stephanie Eddington
Customer Service Manager
Douglasville,Ga.
Summary
Provide excellent customer service, product management, and knowledge. Resourceful Sales Merchandiser known for completing tasks efficiently and productively. Specialize in inventory management, visual merchandising strategies, and customer relationship building. Excel in communication, adaptability, and problem-solving to enhance sales performance and store aesthetics.
Overview
22
22
years of professional experience
Work History
Sales/Merchandiser
Anderson Merchandisers
Amarillo, TX
04.2013 - 10.2013
- Maintenance of all books, movies, and music in a retail setting.
- Modular change-outs and update signage.
- Daily sales priorities and weekly surveys.
- Assisted buyers in selecting merchandise assortments that met their needs while maximizing profits.
- Managed inventory levels across multiple stores ensuring appropriate stock levels at all times.
- Developed strong working relationships with store managers and other key personnel.
- #1-800-999-0904, Bill Eubanks
Department Manager
Home Depot
Hiram, Ga
09.1998 - 10.2003
- Superior knowledge of products, special orders
- Maintain schedules, reports, sales, and product availability.
- Provide exemplary customer service.
- Managed department: Kitchens, Baths, Appliances, and Custom Cabinets.
- Monitored daily sales figures to track trends in customer buying behavior.
- Head Cashier (prior).
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Developed strategies to improve customer service and increase sales by 80% within 12 months.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Store Manager: #770-439-0707, Donnie Geekie
Customer Service Manager
Walmart
Hiram, Ga
09.1996 - 09.1998
- Maintain front-end appearance, cashier breaks and lunches, and monies.
- Manage lines to provide customers with fast and efficient checkouts.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Store Manager: #770-439-1028, Jim Purcell
Store Manager
The Herb Shop
02.1992 - 06.1996
- Knowledge of products, uses, and which products can cause harm.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained cleanliness of all areas of the store.
- Owner: Darlene Lance - No number
Education
West Georgia Technical College
Skills
- Visual Merchandising
- Goal-Oriented
- Brand presentations
- Brand Awareness
- Stock replenishment
- Fixture placement
- Visual display installations
- Plan-o-gram implementation
- Display signage
- In-store support
- Pricing and Signage Updates
- Vendor Relations
- Reliable and punctual
- Friendly and outgoing
Affiliations
- I have spent the last 15 years making and selling my book related crafts at local craft shows.
- I also spent these last few years taking care of elderly parents and grandparents.
- I homeschooled my kids up until their High School years....which is why I stopped working for so long.
Accomplishments
- My employee reviews have always been in the 4-5 range. (on a scale of 1-5)
References
References available upon request.
Timeline
Sales/Merchandiser
Anderson Merchandisers
04.2013 - 10.2013
Department Manager
Home Depot
09.1998 - 10.2003
Customer Service Manager
Walmart
09.1996 - 09.1998
Store Manager
The Herb Shop
02.1992 - 06.1996
West Georgia Technical College
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