Stephanie Edenfield
Brunswick,GA
Summary
Offering strong communication skills and adaptability to new environments. Brings quick learning ability and attention to detail essential for mastering scheduling and customer service protocols. Ready to use and develop customer service and organizational skills.
Overview
10
10
years of professional experience
Work History
Collections Agent
Farmer’s Furniture
01.2024 - Current
- Negotiate payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Perform semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Maintain accurate records of all customer interactions, ensuring transparency in reporting and easy access for future reference or legal purposes if necessary.
- Oversees daily posting of payments to customer accounts.
- Contact customers to collect outstanding payments via one-time or negotiate installment methods.
- Process payments and apply to customer balances.
- Maintain a high volume of calls and meet demands of a busy and productive company
- Balance cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Restaurant Manager
Angel’s Café
01.2017 - 01.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Server/Manager
Mullet Bay
01.2015 - 01.2017
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Performed closing procedures by balancing cash drawers and reconciling credit card transactions.
Education
Some college classes -
Brunswick College
01.1996
High School Diploma -
Glynn Academy high school
01.1995
Skills
- Customer Service
- Time Management
- Attention to Detail
- Delinquent account management
Languages
English
Timeline
Collections Agent
Farmer’s Furniture
01.2024 - Current
Restaurant Manager
Angel’s Café
01.2017 - 01.2024
Server/Manager
Mullet Bay
01.2015 - 01.2017
Some college classes -
Brunswick College
High School Diploma -
Glynn Academy high school
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