Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Edenfield

Crawfordville

Summary

Dynamic Customer Delivery Manager at CSG with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in critical thinking and effective communication, I foster teamwork and collaboration, achieving departmental goals while reducing operational costs. Committed to continuous improvement, I thrive in fast-paced environments and adapt quickly to new challenges.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

22
22
years of professional experience

Work History

Customer Deliver Manger, II

CSG
08.2018 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Medical Office Coordinator

Tallahassee Memorial Hospital
08.2010 - 08.2018
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
  • Reduced wait times for patients by implementing efficient check-in and check-out procedures.
  • Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Increased office efficiency with effective management of medical records and documentation.
  • Created and maintained medical records from time of admission through patient discharge.
  • Boosted morale among staff members by fostering a positive work environment through clear communication and support.
  • Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
  • Improved medical team collaboration by coordinating schedules, meetings, and conferences.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
  • Devised appointment guidelines and schedules for multiple treatment appointments each day.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Oversaw office records and maintained strict document control.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Managed appointments, registrations and patient relations in busy Primary Care office.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Reviewed and sent medical records to other physicians upon request.
  • Trained all new employees on records management system.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Aided with prescription refill requests.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.

Deputy Clerk of the Court

Jackson County Courthouse
08.2003 - 08.2010
  • Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
  • Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
  • Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
  • Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
  • Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
  • Streamlined record-keeping systems by digitizing physical files into an organized online database accessible by authorized personnel only.
  • Expedited filing processes through the implementation of an electronic document management system, reducing paperwork and improving overall productivity.
  • Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
  • Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
  • Assisted in increasing public access to court information by updating electronic databases with accurate case details.
  • Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Prepared court orders and judgments for signature.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Performed routine data entry or document management.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Updated operational records or licensing information using computer terminals.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.

Education

High School Diploma -

Wakulla High School
Medart, FL
05-1994

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved new clients by completing onboarding with accuracy and efficiency.
  • Collaborated with team members of multiple departments to complete project on time.
  • Achieved employee moral by introducing and managing a Culture Committee in the workplace.

Timeline

Customer Deliver Manger, II

CSG
08.2018 - Current

Medical Office Coordinator

Tallahassee Memorial Hospital
08.2010 - 08.2018

Deputy Clerk of the Court

Jackson County Courthouse
08.2003 - 08.2010

High School Diploma -

Wakulla High School

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Stephanie Edenfield