Stephanie Edgington
Melissa,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Billing Specialist
State Farm SFPP Billing
11.2022 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Worked with multiple departments to check proper billing information.
- Provided excellent customer service, developing and maintaining client relationships.
- Utilized various software programs to process customer payments.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored customer accounts to identify and rectify billing issues.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
Acquisition Specialist
State Farm
08.2020 - 11.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
General Manager/Manager/Group Sales Manager
Roy's Restaurant
02.2010 - 02.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Education
Currently Enrolled -
Collin County Community College District
Plano, TXEnvironmental Science -
Midwestern State University
Wichita Falls, TXTexas A&M Galveston
Galveston, TXSkills
- Outbound Calls
- Customer Acquisition Management
- Contract Closing
- Talent Acquisition
- Fund Accounting Software
- Marketing Techniques
- Training Initiatives
- Customer Care
- Cost Estimates
- Administrative Duties
- Sales Tactics
- Customer Retention
- Customer Satisfaction
- Problem Resolution
- Weekly Payroll
Timeline
Billing Specialist
State Farm SFPP Billing
11.2022 - Current
Acquisition Specialist
State Farm
08.2020 - 11.2022
General Manager/Manager/Group Sales Manager
Roy's Restaurant
02.2010 - 02.2020
Currently Enrolled -
Collin County Community College District
Environmental Science -
Midwestern State University
Texas A&M Galveston
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