STEPHANIE EDMONSON
TEXARKANA,TX
Summary
Professional retail leader with 15+ year of experience in overseeing store operations and driving sales growth. Proven track record in team collaboration, adapting to changing needs, and consistently achieving goals.
Overview
16
16
years of professional experience
Work History
STORE LEADER
PETSMART
08.2023 - Current
- Provide exemplary leadership for the store by driving the company culture and strategies, achieving results, all while upholding to the company's vision, mission, and values
- Services Captain Role, bi-weekly call to help improve E Dallas PSL business acumen
- District captain for our pet training department, held bi-weekly calls
- Worked with our 2 APTs and was able to promote a pet trainer while in this captain seat
- Worked closely with Keatyn Young to increase my knowledge in this department quickly, which allowed me to lead our district to positive comps in training
- Hosted and created material for our 2024 District Leadership kick off meeting
- Created a 'Who Owns It' breakdown to go over role clarity for each leadership role to help align the district
- Created an exit questionnaire for PSLs, ASLs, and SLs to use as pet parents left our salon which led to an increase in our salon NPS
- Created a Central Bark chat room for my PSL's to share their check-in details with the team
- Created a Pet Training Central Bark chat group for all of our trainers to help communication as a team
- Within 6 months of being at PetSmart I had tenured SL's ask for help with best practices for salon, AR issues, documented coachings, and training
- Worked with DST and LPSBP to close the Gap in open AIRs in Q4 of 2024
GENERAL MANAGER
STAPLES
01.2018 - 08.2023
- Manage all aspects of operations, including but not limited to: staffing, team development, merchandising, loss prevention, human resources, profit & loss, process improvement, and payroll control
- Implemented a community outreach partnership with other local businesses to help increase foot traffic
- Hosted animal adoption days, partnership with the Chamber of Commerce, and joined a business owners weekly golf scramble to help increase our small business market
- Host weekly Sales Manager calls for 20 locations to help develop and train managers to deliver higher performance standards and profitability
- Head of the Assistant Manager/General Manager Development Panel
- Managed two additional retail locations to help develop and mentor the General Managers to deliver faster profitability, development of their team, and how to better control their controllables
- Placed in the District Manager Development Program to advance my career with the company
- Won GM of the Year award in 2020
DISTRICT SALES MANAGER
RUSSELL CELLULAR
01.2009 - 01.2011
- Managed all aspects of operations, including but not limited to: staffing, team development, merchandising, loss prevention and payroll control for my district (16 stores)
- Managed location's customer service experience, handled call backs and customer relations
- Implemented outside sales and marketing to increase district growth and business adds
- Provided weekly/monthly/quarterly sales analysis
- Prepared bids for proposal, negotiated terms of contracts with clients, and coordinated site development with support personnel
- My Maumelle, AR location won an award from the city as 'Best Retail Location'
Education
Basics towards a Business Management Degree -
NORTHEAST TEXAS COMMUNITY COLLEGE
MT. PLEASANT, TX05-2001
HIGH SCHOOL DIPLOMA -
PAUL H. PEWITT HIGH SCHOOL
OMAHA, TX01.2000
Skills
- Excellent communication skills
- Store safety
- Store operations
- Team management
- Multitasking and organization
- Customer experience management
- Employee Development
- Inventory management
Timeline
STORE LEADER
PETSMART
08.2023 - Current
GENERAL MANAGER
STAPLES
01.2018 - 08.2023
DISTRICT SALES MANAGER
RUSSELL CELLULAR
01.2009 - 01.2011
HIGH SCHOOL DIPLOMA -
PAUL H. PEWITT HIGH SCHOOL
Basics towards a Business Management Degree -
NORTHEAST TEXAS COMMUNITY COLLEGE
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