STEPHANIE EICHLER
Chicago,IL
Summary
Hospitality professional with background in leading bar operations and creating exceptional guest experiences. Successfully managed bar staff, ensuring seamless service and high standards of quality. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Proficient in mixology and customer service, valued for leadership and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Lead Bartender
The Gage
04.2021 - Current
- Supervised bar operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on mixology techniques and customer engagement strategies.
- Developed innovative cocktail menus, enhancing guest experience and driving repeat business.
- Managed inventory levels, optimizing ordering processes to reduce waste and improve cost efficiency.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Server/Bartender
Rosebud Steakhouse
04.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new servers on menu knowledge and service standards for operational excellence.
- Collaborated with kitchen staff to ensure seamless service flow and food quality.
- Mentored junior staff, fostering skills development and enhancing team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front End/Cashier/Supervisor
Jewel Osco
03.2020 - 04.2021
- Deliver prompt and friendly service to all customers across the storefront
- Manage multiple transactions and sales from 100+ customers daily in a fast-paced environment
- Scanned groceries and ensured proper price scanning
- Aide customers with product carry outs and assisting clients with any impending issues
- Maintain a clean and safe workspace for customers and employees to conduct business
- Balanced daily cash register receipts and provided quality customer service
- Received and processed products from outside vendors and ensured the store was billed at proper cost.
- Supervised a team of up to 30 employees across multiple departments. Guided team in maintaining production efficiencies while following all safety and sanitation standards.
- Managed inventory of $700K, purchased product to create constant flow of inventory and maintain accurate inventory counts.
Lead Server/Bartender
The Smith
04.2019 - 03.2020
- Train new servers and bartenders with restaurant procedures and ensure new trainees were knowledgeable of menu and drink items
- Make drink and menu recommendations and upsell guests on menu and wine/spirits
- Establish drink recipes/menus for private parties and holiday weeks to increase revenue
- Sales building through developing and expanding the repeat clientele
- Enhance overall customer experience by providing support and resolution to customer service issues in efficient and professional manner; often eliminating the need for escalation to upper management.
- Operate Point of Sale system for inputting data based on sales and manage precise cash drawer
Cocktail Server
The Gage
08.2018 - 06.2019
- Collaborate with other servers to ensure all guests in the bar and dining room receive an exceptional dining experience
- Train new cocktail servers with restaurant procedures and ensure new trainees were knowledgeable of menu and drink items
- Make drink and menu recommendations and upsell guests on menu and wine/spirits
- Won monthly sparkling wine upselling competition twice
Server
Steak 48
04.2018 - 08.2018
- Trained in cocktail and dining room serving
- Assisted with banquet events and private events
- Collaborated with management and led wine trainings for the staff
- Assisted in spirits and cocktail trainings for the staff
- Consistently upsold $300 bottles of wine and higher
Server/Bartender
Prime & Provisions
11.2015 - 03.2018
- Lead server and trainer for newly hired staff members
- Lead server for private dining events and large banquet events
- Assisted in wine trainings for the staff
- Assisted in spirits and cocktail trainings for the staff
- Consistently upsold $200 bottles of wine and higher
- Communicated food and beverage menu changes to the staff
Server Assistant/Food Runner
The Peninsula Hotel
08.2014 - 11.2015
- Assist front servers with delivery and removal of beverages and food
- Ensure all food items are executed properly and the plates look pristine
- Gained knowledge of fine dining, international cuisine and wine/food pairing
- Performed wine service and tea service
Server/Hostess
Old Town Pour House
10.2012 - 08.2014
- Provided customers with a phenomenal dining experience
- Gained a working knowledge of craft beer and cocktails
- Assisted in daily duties of the restaurant such as cleaning, re-stocking, answering phones, etc.
- Multi-tasked with large amounts of people during sporting events and the weekends to ensure a great customer experience
Sales Associate
Michael Kors
10.2012 - 06.2013
- Consistently produced $20,000 in sales every month
- Maintained a consistently low return rate below 10%
- Assisted in merchandising, floor strategy, and maintaining the visual standards of the store
- Assisted with maintaining of the stock room and inventory merchandising
Education
Bachelor of Hospitality Management - Beverage Management
Kendall College
Chicago, IL03.2018
Bachelor of Public Relations, Advertising, Communication and Media - undefined
DePaul University
Chicago, IL03.2011
Skills
- Foundational knowledge in wine from Level 1 certification
- Trained and tested for Le Vin Gourmand (LVG) - Level III Sommelier
- Skilled in enhancing sales of premium food and liquor offerings
- Extensive experience in food and beverage operations
- Cultivated a loyal clientele base
- Proficient in teamwork dynamics
- Proficient in Microsoft Word, Excel, and PowerPoint
- Suggestive selling
- Customer service
- Cleanliness standards
- Bar equipment maintenance
- Ordering supplies
Timeline
Lead Bartender
The Gage
04.2021 - Current
Server/Bartender
Rosebud Steakhouse
04.2021 - Current
Front End/Cashier/Supervisor
Jewel Osco
03.2020 - 04.2021
Lead Server/Bartender
The Smith
04.2019 - 03.2020
Cocktail Server
The Gage
08.2018 - 06.2019
Server
Steak 48
04.2018 - 08.2018
Server/Bartender
Prime & Provisions
11.2015 - 03.2018
Server Assistant/Food Runner
The Peninsula Hotel
08.2014 - 11.2015
Server/Hostess
Old Town Pour House
10.2012 - 08.2014
Sales Associate
Michael Kors
10.2012 - 06.2013
Bachelor of Public Relations, Advertising, Communication and Media - undefined
DePaul University
Bachelor of Hospitality Management - Beverage Management
Kendall College
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