Stephanie Eikost
202 Michigan Ave Beckley,WV
Summary
Dynamic leader with proven success at Claire's Stores Inc, enhancing store operations and sales through strategic merchandising and effective team coaching. Skilled in recruitment and employee training, I excel in creating collaborative environments that boost productivity and customer engagement. My approach has significantly reduced employee turnover and fostered store competitiveness, showcasing strong organizational and problem-solving abilities.
The skills I have acquired over the past 16 years will help me excel in future endeavors, in any type of work environment.
Overview
20
20
years of professional experience
Work History
Store Manager/Trainer
Claires Stores Inc
10.2008 - 07.2024
- Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Managed daily cash reconciliation processes, ensuring accuracy in financial reporting.
- Monitored industry trends, adjusting product offerings accordingly to maintain competitiveness in the market.
- Spearheaded recruitment efforts in hiring skilled retail professionals who contributed to the overall success of the stores.
- Improved inventory management through the implementation of efficient tracking systems and regular self audits.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
- Identified areas for improvement in-store layouts, directly contributing to increased sales figures.
- Reduced employee turnover by establishing a positive work environment and offering competitive benefits packages.
- Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
- Efficient in POS systems.
- Opened and closed store 5 days per week.
- Trained and mentored new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
Assistant Store Manager
Piercing Pagoda of Zale
09.2006 - 10.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Receptionist
The Wooton Law Firm
09.2004 - 01.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Woodrow Wilson High School
Beckley, WV05-2000
Skills
- Store operations
- Coaching and mentoring
- Recruitment and hiring
- Task delegation
- Brand awareness
- Sales training
- Staff scheduling
- Store layout
- Sales analysis
- Employee engagement
- Shelf stocking
- Customer engagement
- Cash management
- Team building
- Visual merchandising
- Employee coaching
- Loss prevention
- Manager training
- Store leadership
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Communication
- Multitasking
- Reliability
- Decision-making
Timeline
Store Manager/Trainer
Claires Stores Inc
10.2008 - 07.2024
Assistant Store Manager
Piercing Pagoda of Zale
09.2006 - 10.2008
Receptionist
The Wooton Law Firm
09.2004 - 01.2006
High School Diploma -
Woodrow Wilson High School
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