Stephanie Ellingson
Hurricane,WV
Summary
Dynamic Ambulatory Manager with a proven track record at Charleston Area Medical Center, excelling in patient flow optimization and compliance oversight. Adept at driving revenue growth strategies and fostering team coordination, I consistently enhance operational efficiency and elevate patient satisfaction through effective communication and performance management.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Ambulatory Manager
Charleston Area Medical Center
Charleston, WV
01.2022 - Current
- Responsible for the coordination and management of department staff, office procedures, including registration and screening of patients, maintenance of patient and computer files, etc.
- Department size of 3 or more physicians on duty at any one time/staff sizes of 10 or more persons.
- Effectively manage patient flow.
- Maintain knowledge of all subordinates' processes in order to provide assistance or maintain efficiency of department as needed.
- Processes to include registration of patients, proper procedures for telephone calls/messages, insurance verifications, scheduling of appointments and other duties.
- Coordinate daily operation of department to include ordering supplies, forms, etc.
- Responsible for monitoring performance, communicating results, and ensuring compliance with budget.
- Promote and manage revenue enhancement and cost reduction in the managed practice.
- Responsible for analyzing productivity and patient flow, identifying system barriers, and making corrections to achieve maximum productivity.
- Participate in establishing policies and procedures for the department.
- Develop procedures and controls to promote communication and information flow (goals, financials, etc.).
- Ensure compliance with applicable federal, state, & local laws.
- Select, interview, hire, evaluate, counsel, discipline, & discharge employees.
- Serve as liaison between physicians & Medical Management Services to address customer service issues.
- Monitor patient satisfaction of the department and develop plans to improve satisfaction.
- Provide payment arrangements when applicable for all accounts.
- Responsible for scheduling all staff, maintaining time for staff and physicians and maintaining administrative and personnel files.
- Responsible for daily and monthly computer processing.
- Coordinate the performance management process with the Ambulatory Department Director/Exec Director to include writing planners, assisting in giving mid-year and annual reviews, and providing feedback to employees between review periods.
- Act as a mentor to the Department Staff to provide assistance in training, communications, procedures, etc.
Revenue Integrity – PFS Analyst/Network Analyst Vandalia PHO
CAMC
01.2018 - 01.2022
- Responsible for analysis and interpretation of data within Cerner and Quadax related to the healthcare revenue cycle, including: revenue, accounts receivable, cash collections, contractual and other adjustments, insurance denials, claim holds, and hospital census data.
- Coordinate, direct, lead and manage departmental projects and activities to achieve strategic objectives.
- Responsible for management of DNFB, Validations Edits, and Billing holds.
- Follows up on physician enrollment status with contracted plans by building effective relationships with plan representatives to ensure that WVPHO member activities are given priority processing.
- Evaluates reported claim problems to determine if problem is related to enrollment or other error.
- Resolves enrollment error, provides plan with documentation of error and obtains plan commitment to reprocess claims.
- Refers non-enrollment issues as appropriate.
- Identifies data disparities between group contracted plan sources and Managed Care database to limit negative impact on revenue, precertification and referral denials and patient procedure cancellations.
- Works with plan representatives to correct errors.
- Identifies delays in credentialing, enrollment errors and claims payment problems and works with plan representatives to further identify root causes and resolve problems.
- Coordinates enrollment, credentialing, and maintenance of internal database and external web module database; updates physician information in group contracted managed care plans, Medicare, Medicaid, and non-contracted carriers including demographic information, addresses changes and terminations.
Caring for relative/Short term Employment
01.2016 - 01.2018
- Caretaker
SBA Product Specialist - Senior, VP
Huntington National Bank
01.2011 - 01.2016
- #1 SBA lender in the State of WV every year.
- Responsible for marketing a full range of banking services to Small Business Administration (SBA) loan eligible businesses with emphasis on client contact, origination and analysis.
- Work directly with customers in providing more complex loans associated with SBA and other federal or state government loan guarantee programs.
- Typical loan amounts are for $350K - $5MM.
- Structured complex SBA loan proposals, completes initial analysis and prepares credit package.
District Manager, Southern Region, Vice President
Huntington National Bank
01.2006 - 01.2011
- Responsible for profit and loss of Southern District which included 13 branch locations and well over 200 employees.
- Consistently exceeded sales expectations by sustaining and nurturing a high performance sales culture across all business units.
- Community leader active in local Chamber of Commerce, Non-profit fundraisers, Rotary International, and United Way.
Branch Manager IV, VP
JP Morgan Chase
01.2004 - 01.2006
- Responsible for profit and loss of banking center.
- Increasing year over year revenue and profits.
- Increased net profit margin to over 12.5%.
- Achieved top performer status (top 10% of managers in country) by bringing branch from performance level four to performance level one.
- Met and exceeded campaign goals for checking acquisition and retention.
- Community leader active in local Chamber of Commerce, United Way.
Banking Center Manager, VP
Bank of America
01.1999 - 01.2004
- Responsibilities include providing vision and leadership in the achievement of sales and service objectives.
- Manage a large consumer/commercial banking center in a high growth market.
- Maintained a standard of excellence within areas such as performance management, associate development and expanding customer relationships.
Sales Director/Telemarketing Manager
Shell Group
01.1996 - 01.1999
- Managed fulfillment of telemarketing duties that grew to encompass entire marketing department.
- Managed marketing, off-premise consultants, administration, front desk, and gifting personnel of 50 associates.
- Brought telemarketing from net 5% to 11 % close ratio.
Sales Representative
Foremost Foliage
01.1989 - 01.1996
- Responsible for service and sales to accounts and development of new accounts in defined territory.
- Consistently exceeded quota selling over $1 million/yr.
Education
Master of Business Administration - Project Management
American Intercontinental University
09.2007
Bachelor of Science - Liberal Studies, Criminal Justice, Business Administration, Social Science
University of Central Florida
05.2005
Associate of Arts - Business administration
Miami Dade Community College
09.1987
Skills
- Patient flow optimization
- Compliance oversight
- Revenue growth strategies
- Team coordination
- Policy development
- Data analysis
- Customer relationship management
- Budget management
- Process improvement
- Effective communication
- Conflict resolution
- Employee training
- Performance evaluation
- Business administration
- Business planning
- Expense tracking
- Key performance indicators
- Operations management
- Goal setting
- Business development
- Staff development
- Recruiting and interviewing
- Financial management
- Decision-making
- Coaching and mentoring
- Salesforce management
- Performance management
- Trend analysis
- Revenue management
- Staff management
- Staff training and development
- Verbal and written communication
- Financial records oversight
- Documentation and reporting
Certification
- CAMC – Frontline Leadership Development, 12/13/19
- NASD Series 6 & 63 Licenses, West Virginia Expired
- Insurance Producer License, West Virginia Expired
Activities And Awards
- Member and past Treasurer of the West Virginia District Export Council
- Recipient of the SBA Financial Services Champion Award
- Member of the SBDC Advisory Board - Past
- Received the WV Lender of the year award 2011-2016
Timeline
Ambulatory Manager
Charleston Area Medical Center
01.2022 - Current
Revenue Integrity – PFS Analyst/Network Analyst Vandalia PHO
CAMC
01.2018 - 01.2022
Caring for relative/Short term Employment
01.2016 - 01.2018
SBA Product Specialist - Senior, VP
Huntington National Bank
01.2011 - 01.2016
District Manager, Southern Region, Vice President
Huntington National Bank
01.2006 - 01.2011
Branch Manager IV, VP
JP Morgan Chase
01.2004 - 01.2006
Banking Center Manager, VP
Bank of America
01.1999 - 01.2004
Sales Director/Telemarketing Manager
Shell Group
01.1996 - 01.1999
Sales Representative
Foremost Foliage
01.1989 - 01.1996
Master of Business Administration - Project Management
American Intercontinental University
Bachelor of Science - Liberal Studies, Criminal Justice, Business Administration, Social Science
University of Central Florida
Associate of Arts - Business administration
Miami Dade Community College
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