STEPHANIE Elliott
Arvada,Colorado
Summary
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Overview
37
37
years of professional experience
Work History
Practice Manager
Intermountain Healthcare
08.2016 - Current
- Successfully manages and collaborates with team members of 2 clinics
- Coaches and supervises all operations and clinical support staff
- Provides daily operational oversight including hiring and terminations
- Conflict resolution with staff and patients
- Leads change efforts to meet clinical quality improvement measures and improve workflows. Leads both teams to hit quality metric goals, every year.
- Successful implementation of clinical and operational guidelines provided by administration
- Provides interim manager support for multiple clinics when needed.
- Obtains positive relationships with peers and administrative staff
- Successfully managed the transition to SCL from private practice, without staff turnover
- Develops strong working relationships with provider teams
- Communicate and facilitate new and required training for all staff
- Utilize financial and quality reports to drive improvements in the clinic
- SCL manager representation on the Physician Health Partner Manager Board until end of 2023
Practice Manager
Complete Family Medicine (formerly Bradburn)
01.2000 - 07.2016
- Successfully led the team from Centura ownership, back to private physician ownership
- Project manager for buildout of new clinic. Worked with construction team and financial partners in negotiating project completion on time and under budget.
- Implemented successful move of all operations to a new office
- Administered and led implementation of a new medical records system (Allscripts) for all clinical, scheduling and billing functions.
- Coached and supervised all operations and clinical support staff
- Provided daily operational oversight including hiring and terminations
- Conflict resolution with staff and patients
- Obtained positive relationships with peers and administrative staff
- Developed strong working relationships with provider teams
- Communicated and facilitated new and required training for all staff
- Utilized financial and quality reports to drive improvements in the clinic
- Insurance contract negotiation/review
- Payroll processing and management
- Trained staff and developed Billing and EHR Systems for Allscripts/Misys/Medical Manager
- Accounts receivable management Allscripts/Misys/Medical Manager
- Acted as HIPAA security officer and developed training for staff
- Conducted EHR training for clinical and support staff
- Developed and maintained reports for quality measures, meaningful use, and financial overview.
- Served as President of the Physician Health Partners Manager Board for 10 years. Then served as various other positions.
- Assisted in negotiating acquisition deal with SCL Health
Practice Manager
Centura Bradburn Family Medicine
08.1994 - 12.1999
- Successfully managed the transition from private practice to Centura without staff turnover
- Led the transition to EPIC clinical,scheduling and billing system
- Coached and supervised all operations and clinical support staff
- Provided daily operational oversight including hiring and terminations
- Conflict resolution with staff and patients
- Lead change efforts to meet clinical quality improvement measures and improve workflows
- Successful implementation of clinical and operational guidelines provided by administration
- Obtained positive relationships with peers and administrative staff
- Developed strong working relationships with provider teams
- Communicated and facilitated new and required training for all staff
- Utilized financial and quality reports to drive improvements in the clinic
- Centura manager representation on Physician Health Partners Manager Board
Practice Manager
Bradburn Family Medicine
05.1987 - 07.1994
- Coached and supervised all administrative operations, supervised all clinical support staff, and administered and led all coding and billing functions
- Provided daily operational oversight including hiring and terminations, of physicians, APP's, RN's, medical assistants, medical transcribers, front desk personnel, and billing staff.
- Administration of all accounts payable and accounts receivable functions.
- Administered and negotiated all group benefits, including health insurance, dental insurance, vision insurance, and 401K.
- Conflict resolution with staff and patients
- Lead change efforts to meet clinical quality improvement measures and improve workflows
- Successful implementation of clinical and operational guidelines
- Obtained positive relationships with peers and staff
- Developed strong working relationships with provider teams
- Communicated and facilitated new and required training for all staff, including OSHA, malpractice and compliance with regulatory agencies
- Utilized financial and quality reports to drive improvements, as well as financial profitability in the clinic
- Founding member of the manager group at Physician Health Partners.
- Led negotiations of clinic acquisition by Centura Health
Education
Bachelor of Arts - Elementary Education
University of Nebraska-Lincoln
Lincoln, NESkills
- 37 years of health care management and clinic leadership experience
- 37 years of project management and coding/billing experience
- Excellent communication, team building and customer service skills
- Extensive multiple system EPM/EHR knowledge (Meditech, Allscripts, EPIC)
- Clinic construction manager for 2 new clinics - design and build out responsibilities (private practice and Centura clinic)
- Ability to lead process improvement and workflow changes in the clinic
- Knowledge of quality metrics and KPI measures
- Accounts receivable and accounts payable experience
Activities
- PHP Office Manager Work Group
- Centura Medical Group Manager Board
- COPIC Office Managers Focus Group
Timeline
Practice Manager
Intermountain Healthcare
08.2016 - Current
Practice Manager
Complete Family Medicine (formerly Bradburn)
01.2000 - 07.2016
Practice Manager
Centura Bradburn Family Medicine
08.1994 - 12.1999
Practice Manager
Bradburn Family Medicine
05.1987 - 07.1994
Bachelor of Arts - Elementary Education
University of Nebraska-Lincoln
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