Stephanie Ellis
Woodbine,GA
Summary
Dynamic and adaptable professional with a proven track record at Walmart, excelling in roles that demand meticulous attention to detail, a steadfast commitment to food safety compliance, and exceeding customer satisfaction. Demonstrates a blend of hard and soft skills, contributing to a significant improvement in operational efficiency and customer service standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fresh Food Associate
Walmart
07.2022 - Current
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
Online Grocery Team Lead
Walmart
02.2021 - 07.2022
- Fulfill customer orders by reviewing orders made on Walmart.com website.
- Locating, preparing, and packaging merchandise.
- Ensuring the accuracy of orders prior to pick up.
- Making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction.
- Following up on out-of-stock merchandise.
- Preparing necessary scheduling of staff to meet customer demand.
Online Personal Shopper
Walmart
10.2020 - 01.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Grocery Department Manager
Walmart
02.2019 - 09.2020
- Managed grocery department operations, ensuring a clean and organized store environment.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Developed strong relationships with suppliers to secure better pricing and product availability.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Fresh Food Associate 2nd Shift
Walmart
07.2018 - 12.2018
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
- Scanned shelves and product cases for expired stock and outdated items.
- Assisted customers with their inquiries, offering personalized recommendations for optimal service experience.
- Maintained proper food safety standards to minimize risk of contamination and ensure consumer safety.
Front Desk Receptionist
Springfield Hotel & Suites
03.2018 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
Restaurant Hostess
Angelo's Pizza
05.2017 - 02.2018
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Checked in with servers to confirm preparedness before seating customers.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Grocery Manager
Mackinnon's Foodland
02.2014 - 08.2016
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided associates to maintain high productivity and performance metrics.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste and controlling shrinkage
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
File Maintenance/Administration Clerk
Mackinnon's Foodland
01.2012 - 01.2014
- Maintained a filing system and organized labels and signs for the store's Grocery Department.
- Ordered supplies and contacted Head Office in regards to any File Maintenance concerns.
- Issued invoices and followed up on outstanding payments/credits from distributors.
Liquor Store Clerk
Mackinnon's Foodland
08.2011 - 01.2012
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Merchandiser
Blaze Marketing Solutions
04.2011 - 07.2011
- Stocked shelves to match planogram images and instructions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Cashier
Sport Chek
10.2009 - 04.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions, and maintained a balance cash drawer at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Merchandiser/Cashier
Shoppers Drug Mart
09.2008 - 10.2009
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Arranged consistent shelves, bins, and racks at various locations by following established planograms.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Painter
Student Works Painting
06.2009 - 08.2009
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Worked holidays and weekends depending on shifting needs of project.
Pizza Maker
Domino's Pizza
02.2008 - 08.2008
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Monitored and maintained clean working areas and cooking surfaces.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
Calendar Club Seasonal Associate
Hallmark
09.2007 - 01.2008
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Cairine Wilson Secondary School
Orleans, ON06.2005
Skills
- Cleanliness and hygiene
- Safety and Cleanliness Standards
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Adaptable and Flexible
- Exceeding Customer Expectations
Certification
- Certified in WHMIS
- Certified First Aid
Languages
French
Professional Working
Timeline
Fresh Food Associate
Walmart
07.2022 - Current
Online Grocery Team Lead
Walmart
02.2021 - 07.2022
Online Personal Shopper
Walmart
10.2020 - 01.2021
Grocery Department Manager
Walmart
02.2019 - 09.2020
Fresh Food Associate 2nd Shift
Walmart
07.2018 - 12.2018
Front Desk Receptionist
Springfield Hotel & Suites
03.2018 - 07.2018
Restaurant Hostess
Angelo's Pizza
05.2017 - 02.2018
Grocery Manager
Mackinnon's Foodland
02.2014 - 08.2016
File Maintenance/Administration Clerk
Mackinnon's Foodland
01.2012 - 01.2014
Liquor Store Clerk
Mackinnon's Foodland
08.2011 - 01.2012
Retail Merchandiser
Blaze Marketing Solutions
04.2011 - 07.2011
Cashier
Sport Chek
10.2009 - 04.2011
Painter
Student Works Painting
06.2009 - 08.2009
Merchandiser/Cashier
Shoppers Drug Mart
09.2008 - 10.2009
Pizza Maker
Domino's Pizza
02.2008 - 08.2008
Calendar Club Seasonal Associate
Hallmark
09.2007 - 01.2008
High School Diploma -
Cairine Wilson Secondary School
- Certified in WHMIS
- Certified First Aid
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