Stephanie Emrey
Los Angeles ,CA
Summary
Bright, energetic, multifaceted hospitality professional providing world class service to all guests while able to continuously grow, learn, and develop.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Hotel Per La
Los Angeles, CA
05.2022 - Current
- Successfully and thoroughly trained front of house colleagues on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Complied with health and liquor regulations by communicating and reinforcing standards and procedures to employees
- Assisted colleagues by serving food and beverages or bussing tables, while simultaneously building positive connections with guests
- Consistently circulated throughout dining areas to assess and address guest needs and ensure satisfaction
- In-depth understanding of payroll duties consisting of time and attendance systems and Aloha tip and sales reports
- Set the venue up for success by preparing employee schedules to maintain appropriate staffing levels during peak periods and events
- Completed liquor inventory audits to keep information accurate and current
Assistant Store Manager
Starbucks
East Lansing, MI
08.2020 - 02.2022
- Resolved customer and employee problems by investigating issues, answering questions in a thoughtful manner and building rapport
- Quickly delegated assignments based on team strengths to optimize floor coverage and service levels in a high pressure work environment
- Kept employees calm and motivated during peak sales periods
- Completed frequent walk-throughs and directed team members to correct issues impacting store safety, appearance or professionalism
- Managed weekly payroll duties and submitted data to upper management
Supervisor
Starbucks
East Lansing, MI
08.2019 - 02.2022
- Established and enforced clear goals to keep employees motivated and working collaboratively in a high pressure work environment.
- Served as liaison between managers and baristas to implement new improvement plans and policy changes.
- Ensuring that employees were aligned with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues through on shift training to reduce impact to business operations.
Education
Bachelor of Arts - Hospitality Business
Michigan State University
East Lansing, MI05.2022
Skills
- Outstanding interpersonal and communication skills
- Team-oriented
- Employee supervision and motivation
- Training & Development
- MS Office proficient
- Adobe InDesign proficient
- Reliable
- Critical thinking
- Sound judgment
- Problem solving abilities
- Customer Service Best Practices
- Well versed in inventory management, payroll and POS systems
Affiliations
- Dean's List Spring '19, Spring '20, Fall '20, Spring '21
- Member of the American Hotel and Lodging Association
- Member, Michigan State University Alumni Association
Timeline
Restaurant Manager
Hotel Per La
05.2022 - Current
Assistant Store Manager
Starbucks
08.2020 - 02.2022
Supervisor
Starbucks
08.2019 - 02.2022
Bachelor of Arts - Hospitality Business
Michigan State University