Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stephanie Enany

Summary

Dedicated and customer focused airline professional with 16 years of experience delivering exceptional service in fast paced airport environments. Proven ability to resolve complex customer issues, manage operational challenges, and maintain high standards of safety and compliance. Recognized for strong communicate skills, leadership, and a commitment to enhancing the customer experience.

Overview

2026
2026
years of professional experience

Work History

Airport Customer Service

Delta Air Lines
2009 - Current
  • Delivered high-quality customer service to passengers, ensuring smooth check-in, boarding, and baggage handling processes.
  • Resolved customer complaints and service disruptions with empathy and efficiency, consistently achieving high satisfaction scores.
  • Collaborated with airport operations, TSA, and ramp personnel to ensure timely departures and arrivals.
  • Trained and mentored new agents on airline systems, customer service policies, and safety procedures.
  • Assisted in irregular operations (IROPS), including rebooking, accommodations, diversions, and communications during delays and cancellations.
  • Recognized by coworkers and passengers for professionalism and outstanding service during peak travel seasons.

Education

Stoughton High School
Stoughton, MA
06-2006

Skills

  • Safety and Regulatory Compliance
  • Team Leadership and Training
  • Crisis Management
  • Passenger Assistance and Conflict Resolution
  • Customer Satisfaction and Retention

Accomplishments

    Chairman's Club Honoree 2024

    Selected as one of the one hundred employees in the class of 2024 Chairman's Club Honorees for outstanding customer service.

Timeline

Airport Customer Service

Delta Air Lines
2009 - Current

Stoughton High School

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