Stephanie Ernandes
Colorado Springs,CO
Summary
Enthusiastic about customer satisfaction, committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills. A desire to appreciate and comprehend customer desires while seeking ways to exceed expectations. Eager problem solver who enjoys exploring new ways to meet needs and add value to customer care experience.
Overview
7
7
years of professional experience
Work History
Tree Care
Davey Tree
06.2022 - Current
- Improved tree health by assisting in pruning, trimming, and shaping trees according to arborist guidelines.
- Enhanced team efficiency through clear communication with the arborist and fellow assistants during projects.
- Collaborated closely with the arborist to develop effective plans for each job site's unique needs.
- Participated in ongoing training sessions to stay current on best practices within the industry.
- Promoted company reputation through consistent high-quality workmanship that adhered to established guidelines from professional organizations like ISA or TCIA.
Team Lead Painter
Resurrected Cabinet Coatings
11.2020 - 06.2022
- Interacted with clients, while working in their homes, to explain processes, report progress, and verify timetables for completed work.
- Achieved exceptional customer satisfaction reviews by addressing concerns quickly and resolving issues efficiently.
- Provided attentive customer service while getting to know the clients and gaining an understanding of the desired outcome of each project.
- Increased client satisfaction with high-quality workmanship and attention to detail in all painting projects.
- Enhanced team efficiency by implementing streamlined painting processes and techniques.
- Mentored junior painters, providing guidance on proper technique and processes.
- Fostered a positive atmosphere within the team, promoting open communication channels among members to address challenges effectively.
Writer for an International Public Relations Blog
Wycliffe Bible Translators
07.2017 - 10.2019
- Composed original written material as well as contributed photographs and videography for The PNG Experience blog. The internationally read blog was created to share about the Bible Translation and Language Development effort in Papua New Guinea. https://thepngexperience.wordpress.com/2018/02/01/every-tribe-language-people-and-nation/
- Brainstormed ideas to create meaningful content.
- Followed company policies and editorial guidelines to craft written and visual content. Submitted materials to be edited and approved by a supervisor.
- Interviewed individuals in person to write up-to-date stories.
- On occasion provided original video content as well as post-production such as color grading, sound mixing, and visual effects creation for promotional use as well as current events.
Education
High School Diploma -
Rampart High School
Colorado Springs, CO05.1996
Skills
- Communication
- Problem-solving
- Active listening
- Empathy
- Patience
- Critical thinking
- Ability to perceive clients
- Computer Proficiency
- Willingness to learn
- A desire for personal growth
Timeline
Tree Care
Davey Tree
06.2022 - Current
Team Lead Painter
Resurrected Cabinet Coatings
11.2020 - 06.2022
Writer for an International Public Relations Blog
Wycliffe Bible Translators
07.2017 - 10.2019
High School Diploma -
Rampart High School
References
References available upon request.
References
References available upon request.
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