To obtain a position in which I can utilize my experience and knowledge to deliver extraordinary results.
Overview
15
15
years of professional experience
Work History
Freelancer
L'Oreal
05.2025 - Current
Played a vital role in maintaining a clean, inviting store environment by assisting with general housekeeping duties as needed within the fragrance department.
Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.
Engaged in friendly conversation with customer to better uncover individual needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Fragrance Specialist
Bulgari
06.2023 - Current
Developed customized fragrance recommendations based on client preferences and product knowledge.
Conducted in-store demonstrations to educate customers on fragrance application techniques and scent layering.
Trained new staff on product features, enhancing team knowledge and improving customer service quality.
Analyzed sales data to identify trends, informing inventory management and merchandising strategies for optimal performance.
Cultivated positive relationships with vendor representatives, staying informed about upcoming launches and promotional opportunities.
Served as a key resource for colleagues seeking guidance on fragrances selections or industry knowledge.
Contributed to overall store success by maintaining a visually appealing fragrance counter display, ensuring optimal product placement and organization.
Assisted in inventory management, accurately tracking stock levels and placing orders for new products as needed.
Enhanced customer experience by providing personalized fragrance recommendations based on individual preferences and lifestyles.
Educated customers on proper fragrance application techniques, enhancing their overall experience with the product.
Listened to customer needs and desires to identify and recommend optimal products.
Maintenance Crew Member
Imperial Commercial Cleaning
07.2010 - 02.2025
Conducted routine inspections of equipment and facilities to ensure optimal functionality.
Performed preventive maintenance on machinery to minimize downtime and enhance operational efficiency.
Collaborated with team members to troubleshoot and resolve maintenance issues promptly.
Implemented safety protocols, ensuring compliance with industry standards during all maintenance activities.
Monitored inventory levels of tools and supplies, coordinating timely reordering to prevent shortages.
Followed routine maintenance checklist.
Loaded, unloaded, and moved material to and from storage and production areas.
Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Freelancer
Coty
01.2016 - 08.2017
Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
Utilized effective communication skills to convey complex information about scent notes, ingredients, and brand history to customers of varying levels of expertise in the world of perfumery.
Boosted sales by conducting product demonstrations and effectively communicating product features and benefits to potential customers.
Increased customer satisfaction by offering consultative services, helping shoppers find their signature scent or the perfect gift for a loved one.
Demonstrated adaptability by successfully promoting various fragrance brands and adjusting sales techniques to meet the unique needs of each customer.
Education
High School Diploma -
John Bown High School
Flushing, NY
06.2010
Skills
Bilingual (fluent in Spanish)
Microsoft office (Word, Excel, Power Point)
EXPERIENCE HIGHLIGHTS
Customer Service
Provided friendly, courteous and professional service.
Built lasting relationships with customers.
Shared in-depth knowledge of the product with the customer.
Communicated with the customer and provided suggestions of alternative options.
Greeted customers as they entered the store and the checkout area.