Stephanie Esparza

Managed and updated national store database and hierarchy, improving data accuracy and enabling streamlined reporting for 1000+ locations.

Coordinated implementation of system updates.

Created and revised system training recourses to improve learner effectiveness and align with best practices.

Oversaw special initiatives and assisted in organizing events to support business objectives.

Formulated, maintained, and revised corporate policies to meet evolving operational and compliance needs.

Facilitated cross-functional coordination for timely and efficient store closures.

Oversaw store supply ordering process for 1000+ locations to supports uninterrupted operations.

Developed and managed project tracking tools to monitor progress and deadlines.

Analyzed customer transaction histories to identify patterns and resolve inquiries.

Resolved complex customer issues escalated by frontline support.

Processed intricate refund cases, assuring compliance with polices and customer satisfaction.

Onboarded and trained new associates to ensure quick integration and competency.