Summary
Overview
Work History
Education
Skills
Timeline
Barista
Stephanie Esquivel

Stephanie Esquivel

Charlotte,NC

Summary

To obtain a position where I can become an asset in a reputable company and be able to be given the opportunity to expand my knowledge in any field given to me.

Overview

5
5
years of professional experience

Work History

Dental Receptionist

Matthews Family Dentistry
Matthews, NC
04.2022 - Current
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Patient Care Manager

Center For Emotional Health
Charlotte, NC
07.2020 - 07.2021
  • Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Collected, organized and modeled data using Microsoft Excel.
  • Communicated with patients, ensuring that medical information was kept private.

Regional Office Manager

Center For Emotional Health
Charlotte, NC
12.2018 - 07.2020
  • Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Managed over 50 employees and over 12 office locations with continuous coaching and mentoring.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Improved operations through consistent hard work and dedication.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Office Manager

Center For Emotional Health
Charlotte, NC
11.2017 - 12.2018
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.

Medical Assistant

Sunshine Pediatrics
Rock Hill, SC
11.2015 - 10.2016
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Education

Diploma - Medical Assistant

SouthEastern Institute
Charlotte, NC
11.2012

GED -

Olympic High School
Charlotte, NC
06.2010

Skills

  • Time Management
  • Coaching and Mentoring
  • Team Management and Supervision
  • Spanish Fluency
  • Multitasking and Prioritization
  • Knowledge of Microsoft Programs

Timeline

Dental Receptionist

Matthews Family Dentistry
04.2022 - Current

Patient Care Manager

Center For Emotional Health
07.2020 - 07.2021

Regional Office Manager

Center For Emotional Health
12.2018 - 07.2020

Office Manager

Center For Emotional Health
11.2017 - 12.2018

Medical Assistant

Sunshine Pediatrics
11.2015 - 10.2016

Diploma - Medical Assistant

SouthEastern Institute

GED -

Olympic High School

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Stephanie Esquivel