Stephanie Estell
San Jacinto,CA
Summary
Adept at multitasking and organization, I excelled in providing top-tier emotional support and housekeeping at Loafer's Landing. Leveraging skills in mental health support and behavioral management, I enhanced customer satisfaction and reduced stress, achieving significant improvements in client well-being and loyalty. My proactive approach and ability to handle high-stress situations set me apart. Great leadership, while working well with others. Dependable, while maintaining professionalism at all times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Provider
Loafer's Landing
San Jacinto, CA
11.2021 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Ran errands for patients, did shopping, and picked up other necessities.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
Customer Care Representative
Starcrest Products Of California
Perris, CA
05.2021 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Customer Service Representative
Peppermint Ridge
Corona, CA
02.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Education
Some College - Psychology
Riverside City College
Riverside, CAHigh School Diploma - General Education
Alessandro High School
Hemet, CA06.2015
Skills
- Emotional Support
- Housekeeping
- Social interaction
- Mental Health Support
- Stress reduction techniques
- Medication Distribution
- Behavioral Management
- Multitasking and Organization
Certification
- CPR
- First Aid
Timeline
Care Provider
Loafer's Landing
11.2021 - Current
Customer Care Representative
Starcrest Products Of California
05.2021 - 09.2023
Customer Service Representative
Peppermint Ridge
02.2019 - 05.2021
Some College - Psychology
Riverside City College
High School Diploma - General Education
Alessandro High School