Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Estrada

Santa Ana,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Sephora
07.2018 - 05.2023
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Managed and conducted all of orange county stores hiring process/onboarding.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • My location was a Flag ship store ranked number four in the company.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Staff and Operations Manager

Victoria's Secret & PINK
11.2016 - 07.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Key Holder

Gymboree
11.2013 - 11.2016
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.

Education

Associate of Science - Science

Santa Ana College
Santa Ana, CA
06.2015

Skills

  • Staff Supervision
  • Sales Strategies
  • Order Supplies
  • Manage Budgets
  • Business Management Principles
  • Sales and Marketing
  • Staff Management
  • Retail Operations
  • New Hire Training

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Sephora
07.2018 - 05.2023

Staff and Operations Manager

Victoria's Secret & PINK
11.2016 - 07.2018

Key Holder

Gymboree
11.2013 - 11.2016

Associate of Science - Science

Santa Ana College

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Stephanie Estrada